Taylor Herr
Lancaster
Summary
Organized Patient Service Representative with 7 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Pleasant View Communities
06.2024 - Current
- Delivered individualized patient care by documenting observations and evaluating patient needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Help patients with daily activities like dressing, bathing, and personal hygiene.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Certified Nursing Assistant
Primary Staffing Services
12.2022 - 06.2024
- Delivered individualized patient care by documenting observations and evaluating patient needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Help patients with daily activities like dressing, bathing, and personal hygiene.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Patient Services Representative
UPMC Pinnacle
11.2020 - 03.2022
- Stayed calm under pressure to successfully deal with difficult situations such as language barriers as well as Helped address client complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Used Epic to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
High School Diploma -
Manheim Township High School
06-2017
High School Diploma -
Lancaster County Career And Technology Center
05-2017
Skills
- Medical terminology
- HIPAA compliance
- Calm and level-headed under duress
- Complex Problem-solving
- Electronic charting
- Patient registration and Insurance verification
- Data entry
- Payment processing
- Electronic health records
- Customer service
Certification
- CNA - Certified Nurse Assistant
Timeline
Certified Nursing Assistant
Pleasant View Communities
06.2024 - Current
Certified Nursing Assistant
Primary Staffing Services
12.2022 - 06.2024
Patient Services Representative
UPMC Pinnacle
11.2020 - 03.2022
- CNA - Certified Nurse Assistant
High School Diploma -
Manheim Township High School
High School Diploma -
Lancaster County Career And Technology Center
Similar Profiles
Rachel LevertonRachel Leverton
CNA at Pleasant View Nursing CenterCNA at Pleasant View Nursing Center
Cyndra RossCyndra Ross
Activities Assistant at Pleasant View Health CareActivities Assistant at Pleasant View Health Care
Josiah HughesJosiah Hughes
Youth Worker at Pleasant View Baptist ChurchYouth Worker at Pleasant View Baptist Church