Taylor Megan Herrera
Lewisville,TX
Summary
Customer-focused sales and hospitality professional with experience building trust, identifying customer needs, and recommending upgrades and add-ons. Handles objections, supports repeat business, and manages multiple guest interactions in fast-paced settings with clear communication and reliable service.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Server/Bartender
Camp Fimfo Hill Country Resort
11.2021 - 09.2026
- Assessed customer needs and preferences through engaging conversations
- Built customer loyalty through establishing trust with new and returning patrons
- Created repeat business through strong relationships and consistent service
- Increased sales through personalized recommendations, upgrades, and add ons
Server
Georgia Street Taphouse
Amarillo, Texas
11.2021 - 02.2024
- Greeted guests and presented menus highlighting drink specials to enhance dining experience.
- Explained craft beers, cocktails, and food pairings to guide guests in making informed choices.
- Delivered quality customer service to support guest satisfaction.
- Trained new servers on service standards and daily duties to ensure consistent service quality.
Manager
Taquitz Equestrian
Thermal, California
01.2023 - 04.2023
- Coordinated horse care schedules, feed routines, and stall assignments with stable staff.
- Resolved client concerns and supported positive communication between riders and staff.
- Enforced barn safety rules, animal care standards, and facility procedures.
- Monitored tack, grooming supplies, and barn equipment for safe, ready use.
Administrative Assistant
All Star Sheet Metal and Roofing
08.2022 - 11.2022
- Managed 20 inbound calls daily to address customer inquiries
- Directed potential customers to appropriate next steps for seamless engagement
- Maintained accurate customer information and communication
- Processed invoices, purchase orders, and billing paperwork for roofing and sheet metal jobs.
Education
Bachelor of Science - Equine Business and Industry
West Texas A&M University
01-2021
Skills
- Customer Engagement
- Guest relations
- Product Recommendations
- Customer retention
- Conflict Resolution
- Customer communication
- Time management
- Team collaboration
- CRM Pipeline Management
- Interpersonal skills
Certification
- Aligned and Hired- High Ticket Sales Academy
Timeline
Manager
Taquitz Equestrian
01.2023 - 04.2023
Administrative Assistant
All Star Sheet Metal and Roofing
08.2022 - 11.2022
Server
Georgia Street Taphouse
11.2021 - 02.2024
Server/Bartender
Camp Fimfo Hill Country Resort
11.2021 - 09.2026
Bachelor of Science - Equine Business and Industry
West Texas A&M University