Taylor Hippard
Antelope,CA
Summary
Organized Customer Service and Operations Professional with a strong background in team leadership and high-volume scheduling. Demonstrated success in improving operational processes, managing CRM systems, and resolving customer issues while collaborating effectively across departments to enhance overall customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Manager/Dispatcher
Big Hairy Dog Information Systems
Sacramento, CA
03.2025 - Current
- Led, supervised, coached, and trained customer service staff to enhance daily operations and service delivery.
- Resolved escalated customer concerns, ensuring adherence to exceptional service standards and enhancing customer satisfaction.
- Coordinate client onboarding, high-volume scheduling, engagement calls, and follow-up meetings.
- Collaborate with sales, technical, and administrative teams to streamline onboarding and improve customer satisfaction.
- Maintained accurate CRM records, digital files, and customer account documentation to ensure seamless access to information.
- Prepared KPI reports, operational metrics, and engagement summaries for leadership.
Assistant Manager/Dispatcher
Gilmore Heating, Air & Plumbing
Antelope, CA
04.2023 - 03.2025
- Supervised high-volume call center and dispatch operations in a fast-paced environment.
- Led a team by coaching employees, supporting daily operations, and improving team performance.
- Trained and onboarded new hires on scheduling, dispatch procedures, customer service standards, and company processes.
- Managed complex scheduling, technician routing, service logistics, and parts coordination.
- Led membership retention initiatives and resolved escalated customer concerns.
- Generated KPI reports and maintained operational tracking systems for leadership.
Accounts Receivable Specialist
Law Office of Nelson & Kennard
McClellan, CA
09.2021 - 04.2023
- Conducted 90-150 outbound calls daily for customer outreach and account follow-up.
- Maintained accurate financial and legal documentation.
- Assisted with training new employees on account procedures and documentation standards.
- Supported compliance initiatives and cross-department communication.
Case Management Specialist
Hunter Douglas
West Sacramento, CA
09.2018 - 06.2021
- Managed dealer orders, warranties, repairs, and product support cases.
- Served as a lead resource for complex customer issues and cross-functional coordination.
- Maintained detailed case documentation and ensured timely issue resolution.
- Delivered exceptional customer service while managing multiple priorities.
Sales Representative
Sprint
Sacramento, CA
12.2017 - 09.2018
- Consistently exceeded sales goals through proactive customer engagement.
- Assisted with onboarding and training new team members.
- Coordinated promotional events and community outreach.
- Managed inventory, merchandising, and store readiness.
- Performed opening/closing procedures, cash handling, and operational oversight as Key Holder.
- Traveled between multiple store locations to provide operational support.
Skills
- Customer Service
- Team Leadership
- Supervision
- Employee Training & Onboarding
- High-Volume Scheduling
- Calendar Management
- CRM & Database Management
- Reporting & KPI Tracking
- Membership Engagement & Retention
- Administrative Coordination
- Process Improvement
- Cross-Functional Collaboration
- Microsoft Office
- SAP
- Schedule coordination
- Service Titan
- Salesforce
- Clientele
Additional Work History
Additional work history available upon request.
Timeline
Customer Service Manager/Dispatcher
Big Hairy Dog Information Systems
03.2025 - Current
Assistant Manager/Dispatcher
Gilmore Heating, Air & Plumbing
04.2023 - 03.2025
Accounts Receivable Specialist
Law Office of Nelson & Kennard
09.2021 - 04.2023
Case Management Specialist
Hunter Douglas
09.2018 - 06.2021
Sales Representative
Sprint
12.2017 - 09.2018