Taylor Howe
Clymer,NEW YORK
Summary
Dynamic and detail-oriented with proven ability to enhance guest relations and streamline front desk operations. Skilled in multi-line phone systems and payment processing, consistently ensuring a welcoming environment and positive first impressions. Committed to maintaining data confidentiality and operational efficiency.
Overview
4
4
years of professional experience
Work History
Hotel Front Desk Clerk
Peek’ N Peak
Clymer, NY
07.2022 - 09.2022
- Greeted and assisted visitors, ensuring positive first impressions and efficient check-in processes.
- Managed multi-line phone system, directing calls to appropriate departments with accuracy.
- Maintained cleanliness and organization of reception area, promoting a professional environment.
- Responded to inquiries via email and phone, providing exceptional customer service support.
- Prepared informational materials for visitors, ensuring accurate dissemination of company information.
- Made sure guests had the proper instructions on how to get to their room, knew about any upcoming events during their stay and answered any questions they had
Warehouse Worker
Our Own Candle Company
Findley Lake, NY
05.2020 - 07.2021
- Managed inventory control through accurate stock counts and organization of products.
- Prepared orders for shipment by packing items securely and labeling shipments correctly.
- Maintained cleanliness and safety standards throughout the warehouse environment.
- Assisted in training new team members on standard operating procedures and safety protocols.
- Conducted regular inspections of equipment to ensure safe operational conditions.
- Implemented best practices for material handling, enhancing overall workflow efficiency.
- Loaded, unloaded, and moved material to and from storage and production areas.
Dental Assistant
Healthy Smiles of Corry
Corry, PA
06.2019 - 07.2020
- Assisted in patient management, ensuring comfort and addressing concerns during dental procedures.
- Prepared examination rooms and sterilized instruments to maintain a safe clinical environment.
- Supported dentists during procedures by providing necessary tools and materials promptly.
- Educated patients on post-operative care and preventive dental hygiene practices.
- Scheduled appointments and managed patient records using dental software systems.
- Collaborated with team members to enhance workflow efficiency within the practice.
- Monitored inventory levels of dental supplies, facilitating timely reordering as needed.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Dental Assistant
North Chautauqua Dental
Dunkirk, NY
08.2018 - 07.2019
- Conducted preliminary patient assessments, gathering medical histories for accurate treatment planning.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Prepared treatment areas for patient care, ensuring sterile and organized environment.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Verified patient insurance eligibility and benefits.
- Scheduled appointments and managed patient records using dental software systems.
Education
Diploma - Dental Assistant
Great Lakes Institute of Technology
Erie, PA07.2017
Skills
- Customer service
- Payment handling
- Welcoming guests
- Greeting guests
- Multi-line phone systems
- Professional appearance
- Reservation management
- Guest relations
- Phone and email etiquette
- Payment processing
- Detail-oriented
- Front desk management
- Data confidentiality
Timeline
Hotel Front Desk Clerk
Peek’ N Peak
07.2022 - 09.2022
Warehouse Worker
Our Own Candle Company
05.2020 - 07.2021
Dental Assistant
Healthy Smiles of Corry
06.2019 - 07.2020
Dental Assistant
North Chautauqua Dental
08.2018 - 07.2019
Diploma - Dental Assistant
Great Lakes Institute of Technology