Taylor Hoxworth
North Canton,OH
Summary
Organized and reliable candidate with several years of experience in case management, relationship building, public engagement, and working with diverse populations. Possesses excellent communication, collaboration, time management, and social skills with a passion for serving the community.
Overview
4
4
years of professional experience
Work History
Admissions Counselor
The University Of Akron
2022.11 - 2024.01
- Managed a high-volume caseload of both domestic and international University of Akron students.
- Regularly met with, counseled, and assisted students with financial aid, housing, accessibility services, and class scheduling.
- Maintained accurate and complete student records as required by laws, district policies, and administrative regulations.
- Regularly input and organized student data in the university's Customer Relationship Management (CRM) software database.
- Connected incoming students to various campus resources and facilities.
- Regularly traveled to Northwest Ohio counties and the state of Michigan to participate in recruitment-related college fairs, career events, and high school visits.
- Delivered engaging and persuasive information sessions to prospective students and their families weekly.
- Communicated university enrollment and admission procedures to diverse populations of students.
- Demonstrated exceptional customer service by greeting individuals upon arrival, transferring incoming callers to the appropriate campus offices, and responding to all emails promptly and professionally.
Associate Banker
JP Morgan Chase Bank
2022.07 - 2022.11
- Greeted customers upon entry and identified their present banking needs.
- Performed various banking transactions such as depositing and withdrawing funds, cashing checks, creating money orders, and ordering foreign currency.
- Answered customers' questions and provided information on procedures and policies.
- Assisted in the opening and closing of checking and savings accounts.
- Regularly handled and organized cash, coin, and safety deposit keys.
- Referred unresolved customer grievances to designated departments for further investigation.
- Maintained a strict level of confidentiality regarding customer information and finances.
Student Representative
Kent State University At Stark
2019.08 - 2022.05
- Oversaw the operations of the campus food pantry.
- Engaged with students regularly to communicate university services, social events, and campus resources.
- Worked with low-income students and connected them to a variety of community resources including food banks, financial assistance programs, and auto-repair services.
- Organized a winter clothing and toy donation drive for students in need.
- Developed and maintained relationships with leaders of student organizations and collaborated with them on various community projects.
- Recorded details of student inquiries, complaints, and comments, as well as the actions taken to resolve them.
- Planned and coordinated services for student events such as signage, displays, and special activities.
- Allocated funds to various student organizations and maintained records of these transactions in a database.
Education
Bachelor of Arts - Psychology
Kent State University At Stark
North Canton, OH05.2022
Skills
- Case Management
- Customer Care
- Relationship Building
- Scheduling
- Data Entry
- Public Speaking
- Slate and SalesForce (CRMs)
- Microsoft Office
- Organization
- Event Planning
Additional Information
- Volunteer at The International Welcome Center (IWC) teaching Ukrainian refugees the English language (Summer 2022).
- Study abroad experience in Northern Ireland researching the conflict period known as The Troubles (Spring 2022).
- Volunteer with Kent State's Global Initiatives Conversation Partner Program responsible for holding weekly meetings off-campus with international students from Xi'an, China to introduce them to American culture and develop their English speaking skills (Fall 2018 and Fall 2019).
- Study abroad experience in Rwanda researching the 1994 genocide and its aftermath (Spring 2019).
- Paid assistant for Kent State University's American Cultural Ambassador Program responsible for welcoming high-school-aged foreign exchange students upon arrival, participating in various group outings and activities, and conducting small group discussions and reflection (Summer 2018).
- Study abroad experience in Italy examining both architectural styles and Baroque-era art history (Spring 2018).
Timeline
Admissions Counselor
The University Of Akron
2022.11 - 2024.01
Associate Banker
JP Morgan Chase Bank
2022.07 - 2022.11
Student Representative
Kent State University At Stark
2019.08 - 2022.05
Bachelor of Arts - Psychology
Kent State University At Stark
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