Taylor Hoxworth
North Canton,OH
Summary
Organized and reliable candidate with seven years of work experience in fast-paced higher education settings. Possesses excellent communication, collaboration, time management, and social skills with a passion for serving diverse populations of students.
Overview
6
6
years of professional experience
Work History
Gateway Admissions Support Assistant
Stark State College
06.2024 - Current
- Assist prospective students with admissions processes such as submitting applications, obtaining academic transcripts, scheduling advising appointments, and completing placement testing.
- Advise students on academic major selection, course scheduling, transfer credits, and potential career outcomes.
- Input both college and high school academic transcripts into online database simultaneously proofreading and analyzing previously inputted data for mistakes or outdated information.
- Utilize databases and online services such as Banner, Argos, Starfish, Acuity, Mongoose Cadence, Accuplacer, and Microsoft Office to conduct outreach and provide assistance to students.
- Maintain a strict level of confidentiality ensuring all Stark State College, FERPA, and Ohio Ethic Commission policies are being complied with.
- Conduct daily outreach to students responding to all email, text, and phone call inquires with urgency making sure to include sufficient information and relevant materials.
- Frequently produce qualitative reports comprised of both historical and current enrollment metrics for the Assistant Director of Admissions.
- Schedule and maintain calendar appointments with academic advisors ensuring each student is scheduled with the correct advisor according to availability, major, number of credit hours completed, and current academic status.
- Demonstrate exceptional customer service by greeting individuals on arrival, routing incoming callers to the appropriate campus offices, taking messages, and responding to all emails, text messages, and phone calls promptly and professionally.
Admissions Counselor
The University of Akron
11.2022 - 01.2024
- Managed a high-volume caseload of around three hundred domestic and international University of Akron students.
- Maintained regular contact with inquires utilizing a number of correspondence methods such as U.S. mail, email, text messaging, social media, and telephone.
- Delivered engaging speeches to prospective students and their families.
- Conducted research to provide tailored information and materials to international student inquiries based on their region and residency status.
- Participated in national conferences and collaborated with hundreds of other higher education professionals.
- Traveled to Northwest Ohio counties and Michigan to participate in recruitment-related college fairs, career events, and high-school visits.
- Managed recruitment travel arrangements by booking rental cars, reserving hotels, and preparing reimbursement and expenditure documents for the University's Business Office.
- Contributed to weekly Admissions Department meetings by taking detailed and organized notes to share with colleagues.
- Collaborated with colleagues to plan and execute both large and small scale Admissions events.
- Supervised student workers and delegated tasks according to skill set and interest.
Undergraduate Student Representative
Kent State University At Stark
08.2019 - 05.2022
- Engaged with students regularly and connected them to university services, programs, social events, and campus resources.
- Planned and executed on-campus events by creating marketing materials, collaborating with vendors, and being present to supervise and assist with all event operations.
- Developed and maintained relationships with leaders of student organizations and collaborated with them on community projects.
- Facilitated weekly meetings with my colleagues prioritizing communication and discussing solutions to various challenges.
- Allocated funds to student organizations and maintained records of these transactions in a Microsoft Excel database.
- Worked with low-income students and connected them to a variety of resources including food banks, financial assistance programs, and auto-repair services.
- Oversaw the daily operations of the campus food pantry by placing orders with the Akron-Canton Regional Food Bank, taking inventory, maintaining visitor records, and ensuring the facility was clean and well-stocked at all times.
Education
Bachelor of Arts - Psychology
Kent State University At Stark
North Canton, OH05-2022
Skills
- Higher Education Experience
- Banner, Starfish, Acuity, and Mongoose Cadence Software
- Salesforce and Slate CRMs
- Diversity, Equity, and Inclusion
- FERPA and Ohio Ethnic Commission Training
- Public Speaking
- Event Planning
- Recruitment
- Microsoft and Google Office Suites
- Cultural Competency and Awareness
Additional Information
- Volunteer at The International Welcome Center (IWC) organization teaching Ukrainian refugees the English language.
- Study abroad experience in Northern Ireland researching The Troubles time period (2022).
- Volunteer with Kent State University's Global Initiatives Conversation Partner Program responsible for holding weekly meetings off-campus with international students from Xi'an, China to introduce them to American culture and develop their English speaking skills (2019).
- Study abroad experience in Rwanda researching the 1994 genocide and its aftermath (2019).
- Study abroad experience in Italy researching baroque-era art history and architectural styles (2018).
Timeline
Gateway Admissions Support Assistant
Stark State College
06.2024 - Current
Admissions Counselor
The University of Akron
11.2022 - 01.2024
Undergraduate Student Representative
Kent State University At Stark
08.2019 - 05.2022
Bachelor of Arts - Psychology
Kent State University At Stark
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