Taylor Hoxworth

Advise students on academic major selection, course selection, transfer credits, and potential career outcomes.

• Assist individuals with submitting applications, obtaining academic transcripts, scheduling advising appointments, and completing placement testing.
• Input both college and high school academic transcripts into online databases simultaneously proofreading and analyzing previously inputted data for mistakes or outdated information.
• Utilize databases and online services such as Slate, Banner, Argos, Starfish, Acuity, Mongoose Cadence, Acculacer, and Microsoft Office to conduct outreach and provide assistance to students.
• Maintain a strict level of confidentiality ensuring all Stark State College, FERPA, and Ohio Ethic Commission policies are being complied with.
• Conduct daily outreach to students responding to all email, text, and phone call inquires with urgency making sure to include sufficient information and relevant materials.
• Frequently produce qualitative reports comprised of both historical and current enrollment metrics for the Assistant Director of Admissions.
• Demonstrate exceptional customer service by responding to all emails, text messages, and phone calls promptly and professionally.
• Led Stark State College to be ranked #1 out of 25 similar colleges in both engagement and response measures on the Mongoose Cadence Texting platform.

• Managed a high-volume caseload of around three hundred domestic and international University of Akron students.
• Maintained regular contact with inquires utilizing a number of correspondence methods such as U.S. mail, email, text messaging, social media, and telephone.
• Delivered engaging speeches to prospective students and their families.
• Conducted research to provide tailored information and materials to international student inquiries based on their region and residency status.
• Participated in national conferences and collaborated with hundreds of other higher education professionals.
• Traveled to Northwest Ohio counties and Michigan to participate in recruitment-related college fairs, career events, and high-school visits.
• Managed recruitment travel arrangements by booking rental cars, reserving hotels, and preparing reimbursement and expenditure documents for the University's Business Office.
• Contributed to weekly Admissions Department meetings by taking detailed and organized notes to share with colleagues.
• Collaborated with colleagues to plan and execute both large and small scale Admissions events.
• Supervised student workers and delegated tasks according to skill set and interest.

• Engaged with students regularly and connected them to university services, programs, social events, and campus resources.
• Planned and executed on-campus events by creating marketing materials, collaborating with vendors, and being present to supervise and assist with all event operations.
• Developed and maintained relationships with leaders of student organizations and collaborated with them on community projects.
• Facilitated weekly meetings with my colleagues prioritizing communication and discussing solutions to various challenges.
• Allocated funds to student organizations and maintained records of these transactions in a Microsoft Excel database.
• Worked with low-income students and connected them to a variety of resources including food banks, financial assistance programs, and auto-repair services.
• Oversaw the daily operations of the campus food pantry by placing orders with the Akron-Canton Regional Food Bank, taking inventory, maintaining visitor records, and ensuring the facility was clean and well-stocked at all times.