Dynamic and empathetic professional with a proven track record at Patient First Urgent Care Center, excelling in patient confidentiality and customer service. Skilled in HIPAA compliance and insurance verification, I enhanced patient satisfaction significantly. Demonstrated exceptional multitasking and organizational abilities, alongside effective communication, to improve operational efficiency and patient care.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Patient First Urgent Care Center
06.2021 - Current
Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Verified insurance eligibility and coverage for patients.
Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Filed and maintained patient records in accordance with HIPAA regulations.
Provided exceptional customer service to patients, answering questions and addressing concerns.
Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Managed patient registration process, confirming data accuracy and completeness.
Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Guided patients in completing check-in forms, ensuring accuracy of details.
Pharmacy Technician
Wedgewood Pharmacy
06.2020 - 06.2021
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Counted and labeled prescriptions with correct item and quantity.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Autism Behavioral Therapist
Partners in Learning Child Development Center
03.2016 - 03.2020
Utilized a variety of teaching methods tailored to each client''s unique learning style for improved skill acquisition.
Implemented crisis intervention techniques when necessary to ensure the safety of clients, staff, and families.
Supported students during community outings by providing guidance in navigating unfamiliar environments and applying newly acquired skills.
Assisted children with daily living skills such as toileting, dressing, and feeding for increased independence.
Observed client behavior and collected, documented and summarized data to formulate treatment plans.
Enhanced communication skills for clients with autism through the use of visual aids and social stories.
Exercised confidentiality to protect client diagnosis and treatment in compliance with HIPAA standards and regulations.
Collaborated with BCBA teams to create comprehensive, customized treatment plans for each student.
Monitored student progress by collecting and analyzing data, adjusting treatment plans as needed for optimal outcomes.
Teachers Aide
Holding Hands Day Care
02.2014 - 02.2016
Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Supported classroom maintenance and upkeep, organizing books, and materials.
Supported classroom activities, tutoring, and reviewing work.
Facilitated activities in small groups to reinforce concepts taught by class teacher.
Copied, organized and distributed classroom assignments or other paperwork.
Self-motivated, with a strong sense of personal responsibility.
Food Service Assistant
Cardinal Village
01.2012 - 01.2014
Supported kitchen operations by creating customized meals for residents with specific nutritional needs.
Maintained a clean and organized kitchen environment in compliance with OSHA standards.
Supported disabled elderly patients with feeding, ensuring their nutritional needs were met.
Education
Associates Degree In Liberal Arts - Liberal Arts
Rowan At Gloucester County College
Sewell, NJ
05.2018
High School Diploma - General
Washington Township High School
Washington Township, NJ
06.2014
Skills
Customer service
HIPAA compliance
Insurance verification
Patient confidentiality
Patient intake
Payment collection
Medical terminology
Patient greeting
Medical insurance
Medicaid
Verbal and written communication
Phone and email etiquette
Problem-solving
Multitasking and organization
Registration and admissions
Timeline
Patient Service Representative
Patient First Urgent Care Center
06.2021 - Current
Pharmacy Technician
Wedgewood Pharmacy
06.2020 - 06.2021
Autism Behavioral Therapist
Partners in Learning Child Development Center
03.2016 - 03.2020
Teachers Aide
Holding Hands Day Care
02.2014 - 02.2016
Food Service Assistant
Cardinal Village
01.2012 - 01.2014
Associates Degree In Liberal Arts - Liberal Arts
Rowan At Gloucester County College
High School Diploma - General
Washington Township High School
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