Taylor Ingraham
Bedford,TX
Summary
Adept at damage assessment and fostering customer trust, I leveraged technical knowledge and a positive attitude to enhance service quality at AT&T and City of Bedford. Achieved significant improvements in claim processing efficiency and team productivity, demonstrating exceptional problem-solving skills and a commitment to excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure field sales position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Insurance Claims Adjuster
Self-employeed
Bedford, TX
05.2024 - Current
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
- Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.
- Reduced claim processing time by efficiently investigating and evaluating insurance claims.
- Managed catastrophe situations effectively, addressing urgent claims needs quickly and compassionately.
- Conducted thorough site inspections to accurately assess property damage for accurate payouts.
- Utilized advanced software tools to manage workload efficiently, prioritizing tasks based on urgency or complexity level.
In Home Expert
AT&T
Las Colinas, TX
07.2023 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Collaborated with team members to share best practices, enhancing overall team performance.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Upsold products and services strategically, increasing average transaction value and revenue generation.
- Followed up on leads diligently through organized tracking systems, ensuring a higher conversion rate of prospects to customers.
- Utilized salesforce to generate leads.
- Performed cold calling campaigns targeting potential customers, generating new business opportunities consistently.
- Established rapport with key decision-makers within targeted accounts, facilitating successful negotiations and partnerships.
- Built relationships with customers using strong persuasion and active listening skills.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Followed up with customers to solicit further sales.
- Recorded contact information of customers and potential customers in internal database.
- Completed daily and weekly sales reporting using assigned tools.
- Overcame objections using friendly, persuasive strategies.
- Field sales traveling around the metroplex going to homes.
Sr. Maintenace Worker
City of Bedford
Bedford, TX
10.2013 - 07.2023
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Learned all required tasks quickly to maximize performance.
- Improved park cleanliness and aesthetics through regular maintenance tasks, including trash collection and landscaping.
- Performed concrete work from start to finish.
- Performed routine maintenance tasks such as oil changes, filter replacements, tire rotations, and fluid checks with precision and attention to detail.
- Operated heavy equipment on a daily basis.
- Drove a dump truck on a weekly basis.
- Welding on mowers and trailers.
Education
High School Diploma -
LD Bell Highschool
Hurst, TX05.2013
Skills
Motivation and Initiative
Technical knowledge
Highly motivated
Damage Assessment
Problem-Solving
Customer Service
Friendly, Positive Attitude
Time Management
Park Maintenance
Inventory Maintenance
Lubrication System Maintenance
Maintenance checks
Timeline
Insurance Claims Adjuster
Self-employeed
05.2024 - Current
In Home Expert
AT&T
07.2023 - 05.2024
Sr. Maintenace Worker
City of Bedford
10.2013 - 07.2023
High School Diploma -
LD Bell Highschool