TAYLOR JACKSON
Columbia,SC
Overview
8
8
years of professional experience
Work History
Financial Analyst
Carolina Health And Hearing
West Columbia, SC
10.2025 - Current
- Analyze performance data across 15 locations, identifying trends through year-over-year comparisons, external factor analysis, and effectiveness metrics to support optimization and company goals.
- Develop comprehensive monthly reports using Excel and data visualization tools, providing leadership with actionable insights to make data-driven decisions.
- Manage accounts payable by reviewing hearing aid manufacturer invoices, resolving billing discrepancies, confirming patient payments, and issuing vendor payments.
- Audit provider schedules to calculate compensation and process biweekly payroll for 25+ audiologists.
Operations Director
Carolina Health and Hearing
West Columbia, SC
05.2024 - 10.2025
- Managed and organized location-specific data for 13 locations using Excel, compiling information for performance tracking and reporting.
- Created systems in Excel to track appointment types, referral parties, hearing aid opportunities, sales, and manufacturer units sold.
- Met with other members of management weekly to discuss project timelines, goals, feedback on current processes, and solutions for any unresolved issues using root cause analysis.
- Improved financial accuracy by reconciling accounts and identifying discrepancies on a weekly basis from third party payers.
- Oversaw multiple projects simultaneously including company newsletter design, outreach initiatives, fundraiser organization, and website maintenance.
Operations Manager
Carolina Health and Hearing
West Columbia, SC
04.2022 - 04.2024
- Streamlined data collection processes using Excel for improved accuracy and time management.
- Analyzed and reported on key performance metrics for 11 locations to upper management to include growth rates, close rates, no show rates, and appointment volume.
- Managed customer feedback by responding to online reviews across multiple platforms, ensuring prompt and professional communication to enhance customer satisfaction and company reputation.
Office Manager
Carolina Health and Hearing
West Columbia, SC
11.2021 - 04.2022
- Enhanced patient satisfaction by efficiently managing all front office operations and addressing customer needs promptly.
- Directed our speech therapy and private psychology programs to include obtaining referrals, scheduling, billing, and filing claims.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
Patient Care Coordinator
Carolina Health and Hearing
West Columbia, SC
03.2021 - 10.2021
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Business Office Associate
Lexington Medical Center
West Columbia, SC
04.2019 - 03.2021
Patient Access Representative
Lexington Medical Center
Irmo, SC
05.2018 - 04.2019
Education
Bachelor of Arts - English, Professional Writing
University of South Carolina Aiken
Aiken, SC08-2016
Skills
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Drive)
- EPIC Software
- Blueprint Software
- Canva Design
Timeline
Financial Analyst
Carolina Health And Hearing
10.2025 - Current
Operations Director
Carolina Health and Hearing
05.2024 - 10.2025
Operations Manager
Carolina Health and Hearing
04.2022 - 04.2024
Office Manager
Carolina Health and Hearing
11.2021 - 04.2022
Patient Care Coordinator
Carolina Health and Hearing
03.2021 - 10.2021
Business Office Associate
Lexington Medical Center
04.2019 - 03.2021
Patient Access Representative
Lexington Medical Center
05.2018 - 04.2019
Bachelor of Arts - English, Professional Writing
University of South Carolina Aiken