Dynamic IT Project Manager with a proven track record, excelling in project management and team leadership. Spearheaded Salesforce integrations and enhanced user experiences through mobile app configurations. Adept at strategic planning and employee training, driving operational efficiency and engagement across diverse teams.
Spearheaded planning and development of Salesforce, Vonage, SMS Magic, API integrations, and Zapier.
Oversaw internal tech team to ensure project alignment and timely delivery.
Developed and executed Mobile app configurations to enhance user experience.
Managed Mailchimp marketing campaigns to boost audience engagement and outreach.
Created interactive training manuals and onboarding processes for new hires.
Trained employees across various roles to enhance team capabilities.
Assisted CEO and managers with strategic tasks to support business objectives.
Participated in meetings with stakeholders to discuss ongoing and future projects.
Developed presentations for CEO to enhance outreach through website development, marketing strategies, and sponsor recruitment.
Collaborated weekly with Director of Clinical Operations to identify and recruit prospective staff members.
Facilitated implementation of AI technologies, Notion, and Hubspot (CRM tool) for operational efficiency.
Provided 24/7 on-call support to ensure continuous operations.
Collaborated with cross-functional teams to drive revenue growth from new customers.
Engaged with agencies to strengthen relationships and validate advertisers' needs.
Maintained ongoing communication with partners to prioritize Yelp's offerings.