Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Taylor Jay

Dubbo,NSW

Summary

Dynamic professional with a proven track record in risk management and fostering positive attitudes, demonstrated during my tenure at Mulgas Adventure Tours. Excelled in guiding groups through challenging environments and resolving issues creatively. Skilled in preparation and collaboration, I consistently enhanced customer experiences and safety protocols.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Tour Guide

Mulgas Adventure Tours
01.2024 - 12.2024

•Developed comprehensive knowledge of local attractions, Indigenous and natural history

•Guided groups through various sites and hiking trails

•Maintained campsites guided groups through outdoor bush camping processes

•Maintaining vehicles and mechanical problem solving in the outback

•Driving LR vehicles with trailers through varied environment including reversing and dirt roads.

•Cooking for large groups (20+)

Outdoor Educator

The Outdoor Education Group
01.2023 - 12.2023
  • Encouraging students and teachers through adverse environments
  • Leading groups through hardtop camp activities adhering to firm timelines, safety protocols and learning outcomes
  • Providing necessary first aid when required
  • Assessment and mitigation of risk in dynamic and remote environments.
  • Working independently where quick and effective decision making is practiced.

Despatch Assistant

Anaconda
10.2022 - 01.2023
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Answered phone calls and responded to customer emails.

Fruit Picker

Flavorite
11.2021 - 03.2022
  • Operated machinery and equipment safely and responsibly, minimizing risk.
  • Selected fruit to be harvested by studying size, shape, and colour.
  • Long hours standing and lifting
  • Collaborating with international workers, overcoming language barriers and cultural differences.

Training Captain

Kentucky Fried Chicken
11.2016 - 11.2021
  • Interacted with team members, encouraging each to be outgoing and offer excellent service to customers. Trained newer staff members in rules and regulations.
  • Kept guest areas clean, removing rubbish and dirty dishes.
  • Used cash registers and handled money.


Education

Watarrka National Park Accreditation - Tourism

Northern Territory Department of Parks + Wildlife
Alice Springs, NT
03.2024

Uluṟu Kata Tjuṯa National Parks Accreditation - Tourism And Hospitality

Charles Darwin University
Alice Springs, NT
03.2024

Certificate IV - Outdoor Leadership

Box Hill Institute of TAFE
Melbourne, VIC
12.2023

Diploma of Screen And Media - Specialist Makeup Services

Academy of Makeup
South Yarra
06.2021

Victorian Certificate of Education -

Highvale Secondary College
Glen Waverley, VIC
12.2019

Skills

  • Problem Solving
  • Independent working
  • Positive Attitude
  • Creativity

Certification

•Wilderness First Aid, Survive First Aid


•Manual Drivers License


•LR License

Timeline

Tour Guide

Mulgas Adventure Tours
01.2024 - 12.2024

Outdoor Educator

The Outdoor Education Group
01.2023 - 12.2023

Despatch Assistant

Anaconda
10.2022 - 01.2023

Fruit Picker

Flavorite
11.2021 - 03.2022

Training Captain

Kentucky Fried Chicken
11.2016 - 11.2021

•Wilderness First Aid, Survive First Aid


•Manual Drivers License


•LR License

Watarrka National Park Accreditation - Tourism

Northern Territory Department of Parks + Wildlife

Uluṟu Kata Tjuṯa National Parks Accreditation - Tourism And Hospitality

Charles Darwin University

Certificate IV - Outdoor Leadership

Box Hill Institute of TAFE

Diploma of Screen And Media - Specialist Makeup Services

Academy of Makeup

Victorian Certificate of Education -

Highvale Secondary College
Taylor Jay