Taylor Johnson
Broken Bow,OK
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bravado Wireless
05.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered prompt service to prioritize customer needs.
Server
Hochatown Saloon
10.2020 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bank Teller
McCurtain County National Bank
08.2019 - 10.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Cahier
Walmart
03.2017 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Licensed Practical Nurse - Practical Nursing
Kiamichi Technology Center
Idabel, OK06-2025
High School Diploma -
Broken Bow High School
Broken Bow, OK05-2015
Skills
- Active listening
- Critical thinking
- Conflict resolution
- Team development
- Patient relationship building
Certification
- CDC Immunization Training
- IV Therapy
- Phlebotomy
- CPR BLS
- First Aid
Timeline
Customer Service Representative
Bravado Wireless
05.2022 - 05.2024
Server
Hochatown Saloon
10.2020 - 05.2022
Bank Teller
McCurtain County National Bank
08.2019 - 10.2020
Cahier
Walmart
03.2017 - 08.2019
Licensed Practical Nurse - Practical Nursing
Kiamichi Technology Center
High School Diploma -
Broken Bow High School
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