Taylor Jones
St Clairsville,United States
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Representative
State Farm
Wheeling, WV
04.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Implemented CRM tools to track customer interactions and sales progress.
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
Corporate Trainer/Account Manager
WhiteOak Strategies
07.2023 - 02.2024
- Worked inside partner retail stores to represent clients
- Clients included AT&T, Apple, Samsung, Google
- Worked closely with the owner to ensure compliance and standards were met daily
- Conducted Second Round interviews with several applicants a few days out of the week
- Played part in the Hire/Fire process, and directly hired new Client Representatives onto my own team
- Daily morning meetings in office throughout weekdays, followed by Organization zoom meetings on weekend mornings
- Weekley/Daily networking calls to other offices across the country to learn new perspectives and approaches to things in the field/ business
- Daily breakdown conversations with team members after every shift to ensure good communication and reflect on the day
- This is where we take time to give any feedback and answer any questions to help continue guiding the Rep
- In the correct direction of their career
- Daily review of Profit/Loss reports as well as office and Organization stats for prior day and overall week
- Assisted with scheduling based on performance, as well as conducting New Hire Orientation
Customer Service Representative/ Teller
Softite CFCU
08.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School -
St Clairsville High School
St Clairsville05.2019
Skills
- Customer Service
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales closing
- Complex Problem-Solving
- Upselling and Cross Selling
- Objection handling
- Cold-calling
- Lead prospecting
- Staff Training
- CRM proficiency
- Closing Techniques
Certification
- Licensed for OH and WV Property and Casualty.
- Licensed OH Notary Public
Timeline
Sales Representative
State Farm
04.2024 - Current
Corporate Trainer/Account Manager
WhiteOak Strategies
07.2023 - 02.2024
Customer Service Representative/ Teller
Softite CFCU
08.2022 - 05.2023
High School -
St Clairsville High School