Taylor Jones
Houston
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Ops Specialist
Maritz
02.2023 - 04.2024
- Managed high call volumes while maintaining a professional and courteous demeanor.
- Processed customer feedback to improve service quality, leading to a 10% increase in satisfaction.
- Resolved customer inquiries efficiently, ensuring satisfaction and retention.
- Implemented process improvements to increase efficiency and reduce costs.
- Provided technical support for users experiencing difficulties with software applications.
Shift Leader
Massage Envy Spa
Houston
07.2022 - 01.2023
- Fostered a culture of exceptional customer service, mentoring team members to understand the correlation between client satisfaction and revenue growth.
- Streamlined operational efficiency by maintaining organized production spaces and proactively addressing customer needs, contributing to high satisfaction levels and effective issue resolution.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Executed payroll duties, ensuring compliance with financial regulations and deadlines.
Warehouse Associate
Amazon
Houston
11.2021 - 09.2022
- Conducted meticulous inspections of incoming and outgoing shipments to ensure precision and prevent inventory discrepancies.
- Facilitated inventory management by adhering to first-in, first-out practices, aiding in the maintenance of organized and well-stocked shelves.
- Performed regular inventory audits using handheld devices and computer systems to identify and rectify stock inaccuracies.
- Executed data entry tasks to ensure precise inventory management.
- Conducted data entry to support efficient warehouse operations.
Technical Support Specialist
Sutherland Global
Houston
04.2020 - 11.2021
- Coordinated with other departments to resolve complex customer issues, improving resolution times by 20%.
- Maintained up-to-date knowledge of company products, resulting in a 15% increase in customer satisfaction.
- Delivered expert technical assistance, ensuring swift resolution of user problems.
- Provided expert technical support, improving system reliability and customer confidence.
- Delivered effective technical assistance to address user concerns promptly.
Plant Benefit Manager
Continuum Global Service
Houston
03.2019 - 03.2020
- Conducted surveys to gather customer feedback, identifying areas for a 15% improvement .
- Improved customer retention by providing exceptional service, increasing loyalty by 15%.
- Managed a team to improve the efficiency of plant benefit operations.
- Processed plant benefit entries to enhance data integrity and operational efficiency.
Education
Cosmetology -
Olge School Hair Skin Nails
Houston, TX07.2022
High School Diploma -
Carver High School For Applied Tech/Engineering/Arts
Houston, TX06.2018
Skills
- Microsoft Office
- Microsoft Windows
- Microsoft Excel
- Customer Satisfaction
- Conflict Resolution
- Adaptability
- Call Center Operations
- Relationship Building
- CRM Software
- Data Analysis
- Effective Communication
- Process improvement
- Problem solving
- Data analysis
- Data processing
- Customer feedback
- Team leadership
Timeline
Customer Ops Specialist
Maritz
02.2023 - 04.2024
Shift Leader
Massage Envy Spa
07.2022 - 01.2023
Warehouse Associate
Amazon
11.2021 - 09.2022
Technical Support Specialist
Sutherland Global
04.2020 - 11.2021
Plant Benefit Manager
Continuum Global Service
03.2019 - 03.2020
Cosmetology -
Olge School Hair Skin Nails
High School Diploma -
Carver High School For Applied Tech/Engineering/Arts