Summary
Overview
Work History
Education
Skills
Affiliations
references
Timeline
Generic

Taylor Jordan

La Grange,Kentucky

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Overview

7
7
years of professional experience

Work History

Cake Decorator/Team Leader

Walmart
La Grange, KY
06.2018 - 02.2024
  • Used pastry bags and tips to pipe messages and decorative roses onto cakes.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Troubleshot any issues that arose during the cake decorating process.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Delegated tasks appropriately according to individual skill sets.
  • Resolved escalated customer complaints or queries promptly and efficiently.

Operations Assistant

Johnson and Wales
Providence, RI
09.2018 - 01.2022
  • Ensured that all food safety regulations were followed at all times.
  • Restocked supplies such as paper goods and condiments as needed.
  • Balanced cash drawers accurately at the end of each shift.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.

Shift Leader

homemade pie kitchen and icecream
Springhurst, KY
08.2017 - 09.2020
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Supervised and led employees to maintain productivity and customer service levels.

Education

Food Services Management

Johnson & Wales University
Providence, RI
12-2023

High School Diploma -

Oldham County High School
Buckner, KY
05-2018

Skills

  • Cake Decoration
  • Food Handling Safety
  • Knowledge of Raw Materials
  • Glazing and Icing Application
  • Production and Processing
  • Leading Team Meetings
  • Performance Monitoring
  • Operations Management
  • Product Management
  • Quality Control

Affiliations

  • knitting
  • sewing
  • crafting
  • baking

references

  • Brenda Kimberlin - bakery assosiate- walmart- (502) 919-0430
  • Rose Mccubbins - deli assosiate - walmart - (502) 381-4420

Timeline

Operations Assistant

Johnson and Wales
09.2018 - 01.2022

Cake Decorator/Team Leader

Walmart
06.2018 - 02.2024

Shift Leader

homemade pie kitchen and icecream
08.2017 - 09.2020

Food Services Management

Johnson & Wales University

High School Diploma -

Oldham County High School

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Taylor Jordan