Taylor Joy
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Property Manager
Suncliff Real Property Holdings LLC
Sedona, AZ
07.2014 - Current
- Monitor progress of construction and maintenance projects and notify appropriate individuals of project updates, delays, and schedule changes.
- Conduct regular inspections of both interior and exterior of properties for damage.
- Deliver emergency 24-hour on-call service for tenants on building issues.
- Conduct most repairs of rental property.
- Maintain and repair all company vehicles.
Mechanic-Sales
R Squared Powersports
Sedona, AZ
10.2020 - 09.2023
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Installed New aftermarket parts on UTVs ranging from bolt ons to full car builds.
- Worked with customers regarding the needs of their UTVs based on riding style.
- Encouraged customers to prioritize upgrading their vehicles OEM structural weak points from a long term cost saving standpoint.
Customer Service Manager
Sedona Can-Am
Sedona, AZ
09.2018 - 09.2023
- Resolve customer complaints while prioritizing customer satisfaction and loyalty. Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
- Supervise employees and assess performance to determine training needs and define accurate plans for decreasing process lags.
- Write quotes for damaged vehicles and charge customers.
- Repair customer damaged vehicles. Complete vehicle maintenance.
- Recover damaged or broken down vehicles from Forest Service trails and or state roadways.
Parts Sales Manager
Auto Zone Auto Parts
Sonora, CA
04.2013 - 07.2014
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Ordered parts for customers, repair shops, and service departments for use in automotive equipment.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Processed and reshelved return orders, checking for discrepancies.
Police Volunteer
Angels Camp Police
Angels Camp CA
01.2012 - 07.2014
- Talked regularly with citizens to establish rapport and become familiar presence within the City.
- Secured crime scenes, gathered and processed evidence for criminal trial.
- Checked vehicle equipment for proper functioning prior to use by officers.
- Patrolled assigned areas to check unoccupied homes, closed businesses, and public roads for signs of disturbance.
- Conducted pawn and second hand store oversight, compliance and investigation in accordance with California state law.
Education
High School Diploma -
Oak Hill Academy
Sonora CASkills
- Coaching and Training
- Warehousing
- New Hire Training
- Work Prioritization
- Vehicle Operation and Assessment
- Customer Relations
- Evidence Collection and Evaluation
- Community Relations
- Aftermarket Component Installation
- Road-Worthiness Evaluations
Certification
- Certified in Automotive parts sales though ASE
- California POST certified in Property abatement.
Timeline
Mechanic-Sales
R Squared Powersports
10.2020 - 09.2023
Customer Service Manager
Sedona Can-Am
09.2018 - 09.2023
Property Manager
Suncliff Real Property Holdings LLC
07.2014 - Current
Parts Sales Manager
Auto Zone Auto Parts
04.2013 - 07.2014
Police Volunteer
Angels Camp Police
01.2012 - 07.2014
High School Diploma -
Oak Hill Academy
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