Taylor Joyce
Kenly,NC
Summary
Dedicated to delivering exceptional customer satisfaction through outstanding service and unwavering support. Expertise in leveraging customer service best practices, with a strong ability to identify and implement tailored solutions that effectively meet diverse customer needs. A proactive approach ensures every interaction enhances the overall customer experience, fostering loyalty and trust. Committed to creating positive outcomes and contributing to team success in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Office Coordinator/Sales Support
Francini Inc.
07.2024 - Current
- Greeted and welcomed visitors, providing a positive first impression of the company
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Provided exceptional customer service, resolving inquiries and issues promptly and effectively
- Managed social media accounts by scheduling posts, monitoring comments/messages, and responding to inquiries in a timely manner
Corporate Trainer
Acquire
04.2024 - Current
- Sales and Marketing
- Interviewing candidates
- Team building
- Training and coaching
- Customer service
Shipping/Logistics Coordinator
Hajoca Corporation
09.2021 - 04.2024
- Prepare orders to be shipped
- Verify and Route deliveries
- Forklift certified
- Organize and manage truck loading
- Co-Supervisor
- Supervise pullers and drivers in and out of the warehouse
Server/Hostess
Young Hearts Distilling
06.2021 - 11.2022
- Utilized OpenTable POS
- Provided excellent service and a quality experience to every customer
- Detail orientation used for taking orders and arranging parties
Hostess/Cashier
Brigs Restaurant
01.2022 - 08.2022
- Maintain proper seating flow
- Interact with customers and occasionally problem solve
- Money handling
- To Go orders
- Bussing
CNA - Certified Nursing Assistant
University Medical Center of Southern Nevada
04.2018 - 01.2020
- Responsible for quality patient care
- Detailed Charting
- Cross trained in multiple departments
CNA/Unit Coordinator
DESERT VIEW HOSPITAL
04.2016 - 04.2018
- Emergency Room Unit Coordinator
- Input MD orders
- Organized emergency transport
- Maintained organized flow
- Assisted RN with patient care
Education
Associate of Applied Science - Telecommunications
College of Southern Nevada
Las Vegas, NV08-2018
High School Diploma -
Desert Oasis High School
Las Vegas05-2015
Skills
- Prioritization and scheduling
- Office administration expertise
- Logistics coordination
- ERP implementation experience
- Logistics management in distribution centers
- Strong verbal communication
- Proficient typing skills
- Customer service expertise
- Team leadership
- Strong organizational abilities
- Experienced with Microsoft Office applications
- Professional phone communication
- Administrative reception tasks
Certification
- Pallet Jack Certification
- Forklift Certification
- Driver's License
Timeline
Front Office Coordinator/Sales Support
Francini Inc.
07.2024 - Current
Corporate Trainer
Acquire
04.2024 - Current
Hostess/Cashier
Brigs Restaurant
01.2022 - 08.2022
Shipping/Logistics Coordinator
Hajoca Corporation
09.2021 - 04.2024
Server/Hostess
Young Hearts Distilling
06.2021 - 11.2022
CNA - Certified Nursing Assistant
University Medical Center of Southern Nevada
04.2018 - 01.2020
CNA/Unit Coordinator
DESERT VIEW HOSPITAL
04.2016 - 04.2018
Associate of Applied Science - Telecommunications
College of Southern Nevada
High School Diploma -
Desert Oasis High School
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