Taylor Kaminsky
Monroe
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Resourceful Head Receptionist known for high productivity and efficient task completion. Possess specialized skills in customer service management, multi-line phone system handling, and appointment scheduling. Excel in communication, problem-solving, and time management, ensuring smooth front desk operations and positive client interactions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head Receptionist
West Chester Veterinary Care
West Chester
2024.02 - 2024.08
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Answered questions about organization and provided callers with address, directions, and other information.
- Assisted in resolving customer complaints and disputes.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Processed incoming mail and packages accurately and promptly.
- Signed for incoming deliveries and notified employees of packages.
Clinical Services Specialist
UCHealth
Cincinnati
2024.02 - 2024.08
- Triage phone calls
- Schedule testing and appointments
- Enter transplant referrals
- Search patient medical and surgical history for chart prepping
- Operating weekly Kidney Selection Meetings
- Administrative duties
Administrative Assistant
Melvin S Gale MD & Associates
Blue Ash
2022.06 - 2024.02
- In charge of financial statements
- Took payments
- Triaged phone calls
- Rep lunches
- Scheduling
- Communication with pharmacies and insurance
- Administrative duties
Rides Supervisor
Kings Island
Mason
2015.04 - 2020.09
- Certified Trainer
- Guest Service
- Safety
- Scheduling
- Supervising
Education
Some college - Health Information Management
University of Cincinnati-Clermont
Blue Ash, OHSome college - Biology
University of Cincinnati-Blue Ash College
Blue Ash, OHSkills
- Customer Service
- Supervising Experience
- Leadership Experience
- Scheduling
- Medical billing
- Phone triage
- Patient care
- Medical Terminology
- ICD-10
- Medical Scheduling
- Epic
- Medical administrative support
- Insurance Verification
- EMR Systems
- Medical Office Experience
- Anatomy Knowledge
- Hospital Experience
- Clerical Experience
- HIPAA
Certification
- Driver's License
- BLS
- Certified Rides Trainer
References
References available upon request
Personal Information
- Driving License: 1
- Work Permit: Authorized to work in the US for any employer
Timeline
Head Receptionist
West Chester Veterinary Care
2024.02 - 2024.08
Clinical Services Specialist
UCHealth
2024.02 - 2024.08
Administrative Assistant
Melvin S Gale MD & Associates
2022.06 - 2024.02
Rides Supervisor
Kings Island
2015.04 - 2020.09
Some college - Health Information Management
University of Cincinnati-Clermont
Some college - Biology
University of Cincinnati-Blue Ash College