Kathleen Joy Fulfer
Garland,TX
Summary
Organized and proactive professional with extensive experience in front desk operations and human resources. Skilled in task prioritization and customer service, contributing to improved team performance and client satisfaction.
Overview
6
6
years of professional experience
Work History
Head Receptionist
Edge Fitness
Doha, Qatar
01.2024 - 03.2025
- Managed front desk operations, ensuring smooth check-in and check-out processes for members.
- Assisted in scheduling appointments and coordinating fitness classes with staff schedules.
- Trained new reception staff on procedures, enhancing team performance and service quality.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
Human Resources Officer
Edge Fitness
Doha Qatar
01.2023 - 12.2023
- Managed employee onboarding procedures to enhance new hire integration.
- Assisted in developing training programs to improve staff competencies.
- Implemented HR policies and procedures to ensure compliance with regulations.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Organized regular team-building events to promote camaraderie among employees and boost morale.
- Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
- Facilitated recruitment processes, including job postings and candidate screenings.
Receptionist
Edge Fitness
Doha Qatar
03.2019 - 12.2022
- Managed front desk operations, ensuring seamless member check-ins and inquiries.
- Coordinated scheduling for fitness classes and personal training sessions to optimize facility usage.
- Provided exceptional customer service, resolving member issues and enhancing overall satisfaction.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
Human Resources Management
Icon Training Centre
Doha Qatar07-2020
Contact Center Services NC II
Philippine Call Center Institute
Roxas City CapizBachelor of Science in Computer Science
Capiz State University- Dayao Campus
Dayao Roxas City Capiz PhilippinesHigh School Diploma -
Tanque National High School
Tanque Roxas City Capiz, Philippines03-2012
Skills
- Scheduling appointments
- Client relations
- Front desk management
- Customer service
- Task prioritization
- Active listening
Timeline
Head Receptionist
Edge Fitness
01.2024 - 03.2025
Human Resources Officer
Edge Fitness
01.2023 - 12.2023
Receptionist
Edge Fitness
03.2019 - 12.2022
Human Resources Management
Icon Training Centre
Contact Center Services NC II
Philippine Call Center Institute
Bachelor of Science in Computer Science
Capiz State University- Dayao Campus
High School Diploma -
Tanque National High School