Taylor Kennicker
Lincoln,NE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Online Services Representative
Union Bank & Trust
Lincoln , NE
02.2023 - Current
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Adhered to internal policies and regulations related to customer service operations.
- Escalated complex issues to higher levels of management when necessary.
- Provided technical support to clients via telephone, email.
Customer Support Representative
Union Bank & Trust
Lincoln , NE
02.2022 - 02.2023
- Resolved customer inquiries in a timely manner.
- Engaged in active listening with callers to confirm or clarify information and diffuse anger.
- Responded promptly to complaints or requests from customers.
Hairstylist
Great Clips
Lincoln, NE
11.2021 - 01.2022
- Greeted customers, answered phones and booked appointments.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Provided consultations to clients about their desired hairstyle and hair care needs.
Education
Certificate - Esthetician
College of Hair Design
Lincoln, RI09-2016
Certificate - Cosmetology
College Academy High School
Lincoln, NE08-2015
High School Diploma -
Waverly High School
Waverly, NE05-2014
Skills
- Strong Work Ethic
- Quality Control
- Handling Customer Complaints
- Listening Skills
Timeline
Online Services Representative
Union Bank & Trust
02.2023 - Current
Customer Support Representative
Union Bank & Trust
02.2022 - 02.2023
Hairstylist
Great Clips
11.2021 - 01.2022
Certificate - Esthetician
College of Hair Design
Certificate - Cosmetology
College Academy High School
High School Diploma -
Waverly High School
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