Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Night Shift Lead
Harmons Grocery Store
2023.09 - Current
Monitored employee performance and provided timely feedback to enhance productivity on the night shift.
Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
Provided ongoing training to night shift staff, ensuring up-to-date knowledge of company policies and procedures.
Implemented process improvements that resulted in reduced errors and increased overall efficiency during overnight operations.
Continuously worked towards meeting or surpassing established nightly performance goals set forth by upper management teams.
Assisted new employees in acclimating to their roles within the company quickly and efficiently via comprehensive orientation programs tailored to nighttime workers.
Barbecue Grill Technition
Barbecue Doctor
2023.01 - 2023.07
Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
Reduced downtime for machines through proactive identification and resolution of technical issues.
Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
Assistant Manager
Bearscat Bakehouse
2022.03 - 2023.01
Improved customer satisfaction by addressing and resolving complaints promptly.
Streamlined store operations for increased efficiency, implementing new processes and procedures.
Developed strong working relationships with staff, fostering a positive work environment.
Increased sales through effective merchandising strategies and targeted promotions.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Independent Contractor / Delivery Driver
Uber Eats
2020.11 - 2022.03
Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Lead Expo / Busser
Cold Beer & Cheeseburgers
2019.10 - 2020.11
Ensured timely food delivery by promptly bringing out dishes from the kitchen.
Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Demonstrated attention to detail when setting tables according to restaurant standards.
Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
Independent Contractor / Delivery Driver
DoorDash
2018.02 - 2019.10
Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
Managed multiple projects simultaneously, prioritizing tasks and meeting deadlines consistently.
Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
Shift Lead / Store Lead
Nekter Juice Bar Inc.
2017.09 - 2018.02
Improved team efficiency by implementing new scheduling and task management strategies.
Enhanced customer satisfaction through effective conflict resolution and prompt service.
Trained new employees on company policies, procedures, and best practices for optimal performance.
Streamlined inventory management processes to reduce waste and increase profitability.
Lead Baker/ Pizza Cook
NYPD Pizza
2016.11 - 2017.06
Enhanced customer satisfaction by consistently preparing high-quality pizza and maintaining timely service.
Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
Collaborated with team members to ensure a clean and organized workspace, promoting a positive work environment.
Mastered various cooking techniques for different types of pizza crusts, resulting in more diverse menu offerings.
Trained new staff members on proper pizza preparation techniques and kitchen procedures, ensuring consistent quality across the team.
Provided excellent customer service through friendly interactions and addressing any concerns promptly, fostering repeat business.
Education
Desert Mountain High School
Scottsdale, AZ
05.2013
Skills
Technical knowledge
Training and mentoring
Staff Supervision
Management abilities
Surface cleaning
Frying
Sanitation
Ingredients measuring
Cooking
Supply Restocking
Safe Food Handling
Guest Engagement
Timeline
Night Shift Lead
Harmons Grocery Store
2023.09 - Current
Barbecue Grill Technition
Barbecue Doctor
2023.01 - 2023.07
Assistant Manager
Bearscat Bakehouse
2022.03 - 2023.01
Independent Contractor / Delivery Driver
Uber Eats
2020.11 - 2022.03
Lead Expo / Busser
Cold Beer & Cheeseburgers
2019.10 - 2020.11
Independent Contractor / Delivery Driver
DoorDash
2018.02 - 2019.10
Shift Lead / Store Lead
Nekter Juice Bar Inc.
2017.09 - 2018.02
Lead Baker/ Pizza Cook
NYPD Pizza
2016.11 - 2017.06
Desert Mountain High School
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