Taylor Kiefert
West Jordan,UT
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Night Shift Lead
Harmons Grocery Store
09.2023 - Current
- Monitored employee performance and provided timely feedback to enhance productivity on the night shift.
- Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
- Provided ongoing training to night shift staff, ensuring up-to-date knowledge of company policies and procedures.
- Implemented process improvements that resulted in reduced errors and increased overall efficiency during overnight operations.
- Continuously worked towards meeting or surpassing established nightly performance goals set forth by upper management teams.
- Assisted new employees in acclimating to their roles within the company quickly and efficiently via comprehensive orientation programs tailored to nighttime workers.
Barbecue Grill Technition
Barbecue Doctor
01.2023 - 07.2023
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
Assistant Manager
Bearscat Bakehouse
03.2022 - 01.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Independent Contractor / Delivery Driver
Uber Eats
11.2020 - 03.2022
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Lead Expo / Busser
Cold Beer & Cheeseburgers
10.2019 - 11.2020
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
Independent Contractor / Delivery Driver
DoorDash
02.2018 - 10.2019
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Managed multiple projects simultaneously, prioritizing tasks and meeting deadlines consistently.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
Shift Lead / Store Lead
Nekter Juice Bar Inc.
09.2017 - 02.2018
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
Lead Baker/ Pizza Cook
NYPD Pizza
11.2016 - 06.2017
- Enhanced customer satisfaction by consistently preparing high-quality pizza and maintaining timely service.
- Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
- Collaborated with team members to ensure a clean and organized workspace, promoting a positive work environment.
- Mastered various cooking techniques for different types of pizza crusts, resulting in more diverse menu offerings.
- Trained new staff members on proper pizza preparation techniques and kitchen procedures, ensuring consistent quality across the team.
- Provided excellent customer service through friendly interactions and addressing any concerns promptly, fostering repeat business.
Education
Desert Mountain High School
Scottsdale, AZ05.2013
Skills
- Technical knowledge
- Training and mentoring
- Staff Supervision
- Management abilities
- Surface cleaning
- Frying
- Sanitation
- Ingredients measuring
- Cooking
- Supply Restocking
- Safe Food Handling
- Guest Engagement
Timeline
Night Shift Lead
Harmons Grocery Store
09.2023 - Current
Barbecue Grill Technition
Barbecue Doctor
01.2023 - 07.2023
Assistant Manager
Bearscat Bakehouse
03.2022 - 01.2023
Independent Contractor / Delivery Driver
Uber Eats
11.2020 - 03.2022
Lead Expo / Busser
Cold Beer & Cheeseburgers
10.2019 - 11.2020
Independent Contractor / Delivery Driver
DoorDash
02.2018 - 10.2019
Shift Lead / Store Lead
Nekter Juice Bar Inc.
09.2017 - 02.2018
Lead Baker/ Pizza Cook
NYPD Pizza
11.2016 - 06.2017
Desert Mountain High School