Taylor Kilby
Statesville,NC
Summary
Results-driven real estate agent with strong negotiation and marketing skills. Committed to enhancing client satisfaction and driving successful property transactions.
Hospitality professional with expertise in managing guest services and ensuring optimal guest experiences. Known for fostering team collaboration and adapting to changing needs to achieve outstanding results. Skilled in conflict resolution and staff training, with focus on maintaining high service standards and guest satisfaction.
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Experienced with overseeing gym operations, ensuring smooth daily functions and high member satisfaction. Uses effective leadership to inspire and manage staff, creating positive and productive work environment. Track record of implementing innovative programs and strategies to boost membership and client engagement.
Overview
15
15
years of professional experience
Work History
Real Estate Agent
Keller Williams Unified
Mooresville, NC
11.2023 - Current
- Developed comprehensive marketing strategies to enhance property visibility and attract potential buyers.
- Negotiated favorable terms for clients, ensuring optimal outcomes in property transactions.
- Conducted market analysis to determine property values and inform client decision-making processes.
- Provided expert guidance throughout the buying and selling process, fostering strong client relationships.
- Coordinated open houses and property showings, enhancing client engagement and interest.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
Bartender
Hickory Tavern
Mooresville, NC
06.2016 - Current
- Crafted and served a wide variety of cocktails and beverages, ensuring high-quality presentation and taste.
- Maintained cleanliness and organization of bar area, enhancing overall customer experience.
- Managed inventory levels, tracking supplies to prevent shortages and streamline operations.
- Trained new staff on bartending techniques, customer service standards, and safety protocols.
- Established rapport with patrons, fostering a welcoming atmosphere that encouraged repeat visits.
- Oversaw compliance with health regulations, ensuring safe food handling practices at all times.
- Collaborated with kitchen staff to coordinate timely service during peak hours, improving efficiency and customer satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Gym Supervisor
Flex Fitness and Health
Mooresville, NC
07.2020 - 12.2023
- Supervised daily gym operations, ensuring safety protocols and equipment maintenance.
- Monitored member engagement, providing personalized support to improve customer satisfaction.
- Conducted regular inspections of facilities, ensuring cleanliness and compliance with health standards.
- Analyzed membership trends to identify opportunities for program development and retention strategies.
- Ensured smooth daily operations by overseeing front desk responsibilities including member check-ins, billing inquiries, and general customer service.
Server/Bartender/Assistant Guest Services Manager
Ruby Tuesday
Statesville, NC
06.2011 - 03.2016
- Provided exceptional customer service in fast-paced dining environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Developed and implemented training programs for new bartenders, enhancing team performance.
- Managed cash handling procedures, ensuring accurate transactions and balancing nightly reports.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Server
King of the Sea
Batesville, TX
11.2010 - 06.2011
- Provided exceptional customer service in fast-paced dining environment.
- Processed orders accurately and efficiently using point-of-sale system.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with kitchen staff to ensure timely food delivery.
Education
High School Diploma -
West Iredell High
Statesville, NCReal Estate Licenses - Real Estate
Superior School of Real Estate
Ballantyne NC01-2023
Skills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
- Contract negotiation
- Guest accommodations
- Staff training and development
- Property management systems
- Sales and upselling
- Complaint handling
- Promotions and marketing
- Guest satisfaction
- Food safety
- Exceptional communication
- Fitness knowledge
- Health and safety
- Team management
- Safety management
- Scheduling coordination
Timeline
Real Estate Agent
Keller Williams Unified
11.2023 - Current
Gym Supervisor
Flex Fitness and Health
07.2020 - 12.2023
Bartender
Hickory Tavern
06.2016 - Current
Server/Bartender/Assistant Guest Services Manager
Ruby Tuesday
06.2011 - 03.2016
Server
King of the Sea
11.2010 - 06.2011
High School Diploma -
West Iredell High
Real Estate Licenses - Real Estate
Superior School of Real Estate