Taylor Kipka
Chandler,AZ
Summary
Skilled in customer relations and attention to detail, demonstrated through successful and efficient issue resolution. Achieved significant results by prioritizing customer needs and implementing quality control measures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
Work History
Business Owner
Taylor’d Cleaning Services LLC
10.2022 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
- Developed customized cleaning plans tailored specifically to each client''s unique needs.
- Contributed to the growth of the business by securing long-term contracts with satisfied customers.
- Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
Report Specialist
MAARC (Minnesota Adult Abuse Reporting Center)
12.2022 - 05.2024
- Maintained strict adherence to deadlines, successfully delivering reports on time without compromising quality.
- Implemented quality control measures to ensure accurate and reliable reports were produced consistently.
- Organized materials and completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.
- Established effective communication channels between departments for seamless information exchange during the reporting process.
- Expedited case resolution by effectively prioritizing high-risk situations and efficiently managing caseloads.
- Minimized client vulnerability by assessing risk factors present in living environments and recommending appropriate interventions.
- Ensured accurate documentation and maintained confidentiality by diligently completing detailed reports for each investigation.
Voice Ordering
Door Dash
07.2022 - 10.2022
- Maintained accurate knowledge of the menu, allowing for efficient communication with customers about ingredients and dietary restrictions.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Dispatcher Office Assistant
Cloud Refrigeration
09.2016 - 05.2022
- Communicated with drivers and personnel to coordinate timely completion of services.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Reduced false alarms by verifying incident details before dispatching emergency personnel, saving time and resources.
- Maintained accurate records of alarm incidents, ensuring all necessary information was documented for review and analysis.
Education
Cosmetology Degree - Cosmetology
Model College of Hair Design
Saint Cloud, MN06.2013
High School Diploma -
Sauk Rapids-Rice Senior High School
Sauk Rapids, MN05.2010
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Strategic Decision-Making
- Issue Resolution
- Work Planning and Prioritization
- Start-Up Operations
Timeline
Report Specialist
MAARC (Minnesota Adult Abuse Reporting Center)
12.2022 - 05.2024
Business Owner
Taylor’d Cleaning Services LLC
10.2022 - Current
Voice Ordering
Door Dash
07.2022 - 10.2022
Dispatcher Office Assistant
Cloud Refrigeration
09.2016 - 05.2022
Cosmetology Degree - Cosmetology
Model College of Hair Design
High School Diploma -
Sauk Rapids-Rice Senior High School
Similar Profiles
Taylor GioneTaylor Gione
Owner at Taylor’d EstheticsOwner at Taylor’d Esthetics
Fredrick MartinezFredrick Martinez
Manager at Magic Lady Cleaning Services LLC - Thunder Roofing LLCManager at Magic Lady Cleaning Services LLC - Thunder Roofing LLC
Daniela ValenzuelaDaniela Valenzuela
Business Manager at Pink House Cleaning Services LLCBusiness Manager at Pink House Cleaning Services LLC
Arizona SmithArizona Smith
Supervisor, Competencies & Training at Caris Life SciencesSupervisor, Competencies & Training at Caris Life Sciences
Brady HumbertBrady Humbert
Stock Plan Services Operations and Support Specialist at Charles Schwab & Co., Inc.Stock Plan Services Operations and Support Specialist at Charles Schwab & Co., Inc.