TAYLOR KISSINGER
Macken Funeral Home
Stewartville,MN
1
Certification
14
years of professional experience
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working and positive by my peers, I can be relied upon to help your company achieve its goals. Experienced in the funeral industry and talent for consoling bereaved families. Patiently counsels families, as well as clients exploring pre-need future funeral options.
Also, highly knowledgeable with wealth of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities.
Work History
Funeral Director
3 Years 8 Months- Performed embalming and other preparation of human remains for burial or cremation according to established procedures.
- Coordinated schedules with clergy members, musicians, caterers and other vendors to plan and execute funeral/memorial services.
- Interacted with client families, providing assistance during visitations, funeral services and memorial services.
- Ensured compliance with federal and state laws governing burials and cremations.
- Assisted families in making service arrangements, including selecting merchandise, coordinating services, and arranging transportation.
- Created and managed contracts detailing goods and services provided to families, while also maintaining accurate records of payments, billing, and account balances.
Trauma Registrar
5 Years- Developed and maintained trauma registry database, utilizing coding software to accurately capture patient information.
- Utilized advanced skills in Microsoft Office Suite to create presentations for departmental meetings.
- Prepared statistical reports summarizing key findings from audit results.
- Developed knowledge of ICD-10 codes and CPT codes in order to accurately code diagnoses and treatments for all patients.
- Reviewed complex medical documentation to ensure accuracy prior to assigning appropriate codes.
Finance Representative, Revenue Cycle
3 Years 2 Months- Provided excellent customer service by responding promptly to inquiries from patients, providers, and insurance companies regarding pre-certifications.
- Performed detailed reviews of medical records prior to approval or denial of services requested.
- Monitored the status of pending authorizations through follow up calls with insurance companies.
- Processed appeals when necessary after obtaining additional supporting documentation from provider offices.
- Identified trends in denied claims due to lack of proper documentation or coding errors.
- Assisted in training new staff on pre-authorization processes, protocols, policies, and procedures.
HIMS Specialist 3, Health Information Management
2 Years 7 Months- Retrieved requested medical records in a timely manner while maintaining confidentiality of protected health information.
- Maintained up-to-date knowledge of HIPAA regulations related to the protection of patient health information.
- Managed release of information requests in accordance with applicable laws and regulations.
- Scanned documents into electronic health record system utilizing scanning software.
- Answered records-related questions to provide good customer service to patients via phone and in person.
- Demonstrated expertise in organizing, filing, and retrieving patient records accurately and efficiently.
Education
Associate in Arts (A.A.) - Mortuary Science
Associate in Arts (A.A.) - Health Information Technology
Skills
Compassionate
effective communication
Multitasking
Problem-solving
Attention to detail
Organizational skills
Patient confidentiality compliance
Critical thinking
Medical terminology
Data entry
Call center experience
Computer proficiency
Microsoft Excel
Scheduling
Funeral arrangements
Service coordination
Customer service
Problem resolution
Complaint resolution
Payment processing
Client relations
Documentation
De-escalation techniques
Certification
License to Practice Mortuary Science, Minnesota
Timeline
Funeral Director
Macken Funeral Home
01.2023 - CurrentRead More
Trauma Registrar
Mayo Clinic
01.2018 - 01.2023Read More
Finance Representative, Revenue Cycle
Mayo Clinic
11.2014 - 01.2018Read More
HIMS Specialist 3, Health Information Management
Mayo Clinic
04.2012 - 11.2014Read More
Rochester Community and Technical College
Associate in Arts (A.A.) from Health Information Technology
Read More
Des Moines Area Community College
Associate in Arts (A.A.) from Mortuary Science
Read More