Taylor Kitts Shelton
Cheyenne,USA
Summary
Experienced with team leadership, strategic planning, and operational efficiency. Utilizes strong problem-solving skills to address challenges and drive success. Track record of fostering collaborative environments and achieving organizational goals.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Inventory Control Manager
Safeway
Cheyenne, WY
01.2023 - 03.2024
- Oversaw inventory management processes, ensuring accuracy and efficiency across all product lines.
- Developed and implemented inventory control systems to optimize stock levels and reduce discrepancies.
- Conducted regular audits of inventory levels to identify discrepancies, taking corrective action when necessary to maintain accurate records.
- Processed damaged goods and completed wasted inventory paperwork.
- Collaborated with other departments within facility to educate and understand how functions affect inventory.
Patient Access Representative
Cheyenne Regional Medical Center
Cheyenne, WY
08.2021 - 03.2022
- Managed patient check-in processes to ensure efficient service delivery in high-pressure environment.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
Mental Health Technician
Cedar Springs Behavioral Health
Colorado Springs, CO
10.2019 - 08.2021
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Monitored patient behaviors and reported significant changes to nursing staff.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
Patient Access Manager
University of Colorado Emergency Room
Colorado Springs, CO
03.2016 - 10.2019
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Streamlined patient registration processes to enhance operational efficiency and reduce wait times.
- Coordinated with clinical teams to ensure accurate insurance verification and pre-authorization procedures.
- Collaborated with clinical teams to ensure seamless patient transitions between departments, improving overall care quality.
- Evaluated workflow efficiency regularly, implementing process improvements as needed to meet changing demands on the healthcare system effectively.
Onboarding Coordinator
University of Colorado Emergency Room
Colorado Springs, CO
03.2016 - 01.2018
- Collaborated with leadership to identify training needs and streamline onboarding processes for new hires.
- Promoted a positive learning environment by fostering open communication between trainers, participants, and management teams throughout all phases of the program''s implementation process.
- Served as a mentor to new trainers joining the team, providing guidance and support in their professional development journey.
- Provided ongoing support to employees post-training session completion through follow-up communications and resources designed to reinforce learned concepts.
Patient Access Representative
University of Colorado Emergency Room
Colorado Springs, CO
09.2014 - 03.2016
- Managed patient check-in processes to ensure efficient service delivery in high-pressure environment.
- Coordinated insurance verification and pre-registration procedures, enhancing patient experience and reducing delays.
- Implemented electronic health record updates, ensuring accurate patient information and streamlined workflow.
- Facilitated communication between medical teams and patients, optimizing care coordination and satisfaction levels.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Customer Service Representative
Xerox
Colorado Springs, CO
10.2013 - 10.2014
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Disability Case Manager
Myler Disability Law Firm
Lehi, UT
10.2012 - 08.2013
- Collaborated with healthcare providers to facilitate communication about client progress and services.
- Developed and maintained comprehensive client records, ensuring easy access to relevant information for future case management needs.
- Actively communicated with clients throughout the claims process, providing updates on status and answering any questions or concerns they may have had.
- Streamlined communication channels between clients and legal teams, resulting in improved case resolution times.
Department Manager
Safeway
Colorado Springs, CO
09.2009 - 07.2012
- Directed daily operations, ensuring efficient workflow and adherence to company policies.
- Implemented process improvements, increasing productivity and reducing operational bottlenecks.
- Managed inventory systems, optimizing stock levels and minimizing waste through strategic planning.
Education
Associate of Applied Science - Criminal Justice
Pikes Peak State College
Colorado Springs, CO05.2012
High School Diploma -
Mitchell High School
Colorado Springs, CO05.2009
Skills
- Effective communication and critical thinking skills
- Team training facilitation
- Customer service expertise
- Legal Field experience
- Medical Field expertise
- Data Entry experience
- Leadership experience
- De-escalation training and tactics with problem-resolution skills
Certification
- Basic Life Support Certification
- Satori Alternatives to Managing Aggression (SAMA) Certification
Timeline
Inventory Control Manager
Safeway
01.2023 - 03.2024
Patient Access Representative
Cheyenne Regional Medical Center
08.2021 - 03.2022
Mental Health Technician
Cedar Springs Behavioral Health
10.2019 - 08.2021
Patient Access Manager
University of Colorado Emergency Room
03.2016 - 10.2019
Onboarding Coordinator
University of Colorado Emergency Room
03.2016 - 01.2018
Patient Access Representative
University of Colorado Emergency Room
09.2014 - 03.2016
Customer Service Representative
Xerox
10.2013 - 10.2014
Disability Case Manager
Myler Disability Law Firm
10.2012 - 08.2013
Department Manager
Safeway
09.2009 - 07.2012
Associate of Applied Science - Criminal Justice
Pikes Peak State College
High School Diploma -
Mitchell High School