Taylor Klinkhammer
Ramsey ,MN
Summary
Accomplished Project Manager with a proven track record at Americlad LLC, adept in project planning and team collaboration. Driven by the outcome and success of finalized projects and happy customers.
I have excelled in boosting customer satisfaction and consistently achieving sales targets at Crunch Fitness.
Skilled in Microsoft Excel and customer service, demonstrating a unique blend of technical and interpersonal abilities to drive project success and team efficiency.
I am personable and organized with strong ability to manage multiple tasks and deadlines effectively. Understanding of project lifecycle and proficient in tools such as Microsoft Excel and Bluebeam. Committed to delivering successful project outcomes through collaboration and problem-solving.
Overview
7
7
years of professional experience
Work History
Project Manager
Americlad LLC
08.2024 - Current
- Planned, designed, and scheduled phases for projects.
- Managed approximately 45 projects on desk at a time ranging from $1,000 to a few $100,000.
- Update customers daily with new development and timelines.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Negotiated and managed third-party contracts related to project deliverables.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
Sales Supervisor
Crunch Fitness
01.2022 - 07.2024
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Boosted customer satisfaction with personalized follow-up calls to address concerns and gather feedback.
Sales Associate
Biggs and Company
07.2018 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Science - Business Management
Saint Cloud State University (Herberger Business)
Saint Cloud, MN05-2022
Skills
- Project management
- Microsoft Excel, Word, Outlook, Teams
- Navigate Bluebeam and work quick when needed
- Customer service
- Teamwork and collaboration
- Project planning
- Problem-solving skills
Timeline
Project Manager
Americlad LLC
08.2024 - Current
Sales Supervisor
Crunch Fitness
01.2022 - 07.2024
Sales Associate
Biggs and Company
07.2018 - 11.2022
Associate of Science - Business Management
Saint Cloud State University (Herberger Business)
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