Accomplished manager specializing in project management and data analysis. Demonstrated ability to lead teams and develop successful strategies that drive customer loyalty and satisfaction in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Manager
Orange County Bagel Bakery
Goshen
06.2019 - Current
Oversaw daily operations of bakery to ensure smooth workflow.
Trained new employees on bakery processes and customer service standards.
Maintained compliance with health and safety regulations in the kitchen.
Monitored staff performance and addressed issues.
Provided leadership during times of organizational change or crisis situations.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Server/Buser
West Hills Country CLub
Middletown
06.2021 - 08.2021
Provided excellent customer service to ensure satisfaction.
Took orders from customers accurately and in a timely manner.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Assisted in event setups, ensuring all guest needs were met promptly.
Education
Bachelor of Science - Psychology
Coastal Carolina University
Conway, SC
05-2027
Skills
Project management
Employee training
Policy implementation
Data analysis
Team collaboration
Strategic planning
Conflict resolution
Time management
Behavioral analysis
Research methods
Customer service
Affiliations
Volunteer, First Presbyterian Church, breakfast service