AMY BALINT
STUYVESANT
Summary
Friendly and customer-focused professional with a strong background in client services, communication, and problem-solving. Experienced in building positive relationships, managing front-facing interactions, and creating welcoming environments. Highly organized and dependable with the ability to multitask in fast-paced settings. Passionate about delivering excellent customer experiences.
Overview
9
9
years of professional experience
Work History
Temporary Assistance Specialist 1
NYS Office of Temporary and Disability Assistance
Albany
09.2024 - Current
- Identified, analyzed, and resolved user issues to enhance client and worker experiences with system functionalities.
- Collaborated with stakeholders and IESB team to define and develop system requirements through meetings, documentation reviews, and consultations with subject matter experts.
- Create test plans and perform system testing.
- Develop and maintain documentation related to systems development and testing.
- Develop skills and increase knowledge of existing systems, policies, and operational requirements through participation in training and the review of relevant materials.
- Executed special projects aligned with OTDA mission and contributed to IES development.
Social Welfare Examiner/Caseworker
Columbia County Department of Social Services
Hudson
09.2021 - 09.2024
- Assessed individual client needs and concerns to provide tailored support.
- Employed active listening and supportive communication to strengthen client rapport.
- Visited clients at residences to conduct home study assessments.
- Cultivated community relationships to enhance client referral processes.
- Knowledgeable about the different services and resources that are available to individuals within the community
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
Flooring Specialist
Lowe’s Home Improvement
Hudson
03.2017 - 11.2021
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Built strong relationships with customers to support business development by matching needs with appropriate products.
- Provided fast, friendly service for routine questions and resolved service complaints effectively.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Maintained calm demeanor with upset customers to de-escalate stressful situations and enhance satisfaction.
- Handle overwhelming situations to ensure customer satisfaction.
- Replenished shelves to maintain adequate merchandise levels.
- Multitasking various duties to meet the goals of the department.
Respite Worker
Columbia County Mental Health Association
Hudson
03.2020 - 03.2021
- Delivered direct support to individuals facing mental health challenges.
- Fostered strong relationships with individuals to enhance care quality and support.
- Promoted healthy lifestyle choices and problem-solving skills through one-on-one engagement with individuals.
- Introduced creative activities to enhance individual engagement during weekly sessions.
- Collaborated with colleagues to identify new learning opportunities for respite care.
- Updated and maintained work report documentation to ensure accuracy and compliance.
Education
Bachelor of Arts - Psychology
University at Albany
Albany, NY05-2020
Associate of Arts - Individual Studies, Psychology
Columbia Greene Community College
Hudson, NY05-2018
One Month College Course - Spanish Language
University of Cádiz
Cádiz, Spain06-2016
High School Diploma -
Coxsackie-Athens High School
Coxsackie, NY06-2015
Skills
- Lead generation
- Sales strategy
- Problem resolution
- Relationship building
- Effective communication
- Active listening
- Team collaboration
- Positive and professional
References
Available upon request
Activities
- Lowe’s Employee of the Month
- Leader of the Lowe’s 'Kid’s Clinic'/Learning Workshops for children
- Volunteer services for Hudson Community Clean-Up day
- Volunteer services with Autism Connection of Greene County
- Volunteer services with Make-A-Wish of Northeastern New York
- Booster Club Events: Coxsackie-Athens High School
- Volunteer services with Coxsackie-Athens Little League
- After school Math Tutor: Coxsackie-Athens High School
- Volunteer services with Lowe's Heroes Project
- Volunteer services at Columbia-Greene Humane Society
Timeline
Temporary Assistance Specialist 1
NYS Office of Temporary and Disability Assistance
09.2024 - Current
Social Welfare Examiner/Caseworker
Columbia County Department of Social Services
09.2021 - 09.2024
Respite Worker
Columbia County Mental Health Association
03.2020 - 03.2021
Flooring Specialist
Lowe’s Home Improvement
03.2017 - 11.2021
Bachelor of Arts - Psychology
University at Albany
Associate of Arts - Individual Studies, Psychology
Columbia Greene Community College
One Month College Course - Spanish Language
University of Cádiz
High School Diploma -
Coxsackie-Athens High School