TAYLOR Langham
Surprise
Summary
Self-motivated and dependable professional with a strong work ethic and a passion for helping others. Proficient in essential computer applications, including Word, Excel, and PowerPoint, with excellent verbal and written communication skills. Demonstrates exceptional multitasking abilities and keen attention to detail, ensuring tasks are completed accurately and efficiently. Eager to contribute to a dynamic team environment that fosters professional growth and development.
Overview
14
14
years of professional experience
Work History
Medical Assistant/Scribe
The Pain Center of Arizona
06.2019 - Current
- Assisted healthcare providers with documentation during patient encounters
- Documented patient histories and physical examinations for accurate medical records
- Trained new staff on office procedures and best practices for efficient operations.
- Conducted thorough reviews of medical charts for accuracy and completeness
Customer Service Representative
CreaMiser
06.2018 - 06.2019
- Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
- Provided product knowledge to assist customers in making informed purchasing decisions.
- Collaborated with team members to streamline ordering processes and improve customer satisfaction ratings.
- Utilized CRM software to track customer interactions and maintain accurate records of issues resolved.
Customer Service Representative
DHL
07.2016 - 05.2018
- Answer inbound calls to assist customers with delivery issues and concerns,
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed escalated issues by developing tailored solutions, enhancing overall customer experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Retirement Services Processor
Charles Schwab
10.2015 - 02.2016
- Process distributions from individual retirement accounts, education savings accounts and direct rollovers into individual 401k plans.
Receptionist
Camelback Ford
11.2014 - 08.2015
- Properly direct customers to the right location; answer and operate multi-line phone system; create good environment for customers
Receptionist/Accounting Office Assistant
Yates Buick GMC
08.2011 - 02.2014
- Provided customer service; operate multi-line phone; process car deals; ensure positive customer experience
Education
General Studies -
Estrella Mountain Community College
Goodyear, AZ03.2015
Certification: Medical Assistant - undefined
Southwest University
El Paso, TX12.2014
Certification: Nursing Assistant - undefined
Estrella Mountain Community College
Goodyear, AZ08.2013
Associate of Science - Speech And Hearing Science
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2026
Skills
- Customer service
- Data entry
- Organization skills
- Document management
- Computer proficiency
- Personable/Team player
Timeline
Medical Assistant/Scribe
The Pain Center of Arizona
06.2019 - Current
Customer Service Representative
CreaMiser
06.2018 - 06.2019
Customer Service Representative
DHL
07.2016 - 05.2018
Retirement Services Processor
Charles Schwab
10.2015 - 02.2016
Receptionist
Camelback Ford
11.2014 - 08.2015
Receptionist/Accounting Office Assistant
Yates Buick GMC
08.2011 - 02.2014
Certification: Medical Assistant - undefined
Southwest University
Certification: Nursing Assistant - undefined
Estrella Mountain Community College
General Studies -
Estrella Mountain Community College
Associate of Science - Speech And Hearing Science
Maricopa Community Colleges, Estrella Mountain Community College