Taylor Lavery
Hartford
Summary
Results-oriented professional with extensive experience in the restaurant industry. Skilled in multitasking, policy enforcement, and delivering exceptional customer service. Committed to driving team performance and enhancing overall guest experiences.
Overview
7
7
years of professional experience
Work History
Head Server
Coyote Flaco Mansfield
Mansfield Center, CT
07.2023 - Current
- Supervised daily operations, ensuring efficient service and high customer satisfaction.
- Resolved customer issues swiftly, enhancing overall dining experience and loyalty.
- Trained and mentored new staff on menu knowledge and service standards.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
Server
The Crown Tavern
Manchester, NH
04.2019 - 08.2022
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Managed multi-table sections efficiently, ensuring timely food and beverage delivery.
- Trained new staff on menu offerings, service standards, and POS system usage.
- Collaborated with kitchen staff to optimize order accuracy and presentation quality.
Education
Bachelor of Arts - Criminology
Eastern Connecticut State University
Willimantic, CT05.2023
Skills
- Multitasking skills
- Exceptional communication
- Team management
- Guest relations
- Task delegation
- Complaint resolution
- Policy enforcement
- Process implementation
Languages
Spanish
Professional Working
Timeline
Head Server
Coyote Flaco Mansfield
07.2023 - Current
Server
The Crown Tavern
04.2019 - 08.2022
Bachelor of Arts - Criminology
Eastern Connecticut State University
Internships
In the Fall of 2022, I did an internship for four months at the Adult Probation Office in Danielson, CT. There, I was able to access hands-on learning by providing office visits for clients, filing and closing probation cases, performing AR intakes at the Danielson Courthouse, inputting extensive information into CMIS, and much more.