Overview
Work History
Education
Skills
Timeline
Generic

Taylor Laws

Cornelius,Oregon

Overview

11
11
years of professional experience

Work History

Customer Service Representative

NetVendor
06.2024 - Current
  • Resolved customer inquiries regarding insurance requirements, website issues, payments, licensing, etc.
  • Collaborated with team members to streamline communication processes, improving response times.
  • Trained new employees on company policies and customer service protocols to ensure consistency.
  • Managed escalated customer issues effectively, providing tailored solutions to complex problems.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Plastic Machine Operator

Nike
09.2021 - 04.2023
  • Extrusion department
  • Material Handler
  • Monitor machinery
  • Supervise several employees
  • Work in a team and alone
  • Forklift and Pallet jack operation
  • Handle multiple requests and competing priorities in order to meet production deadlines
  • Calculate basic math problems fractions, measurements, division, multiplication
  • Shift hand off

Front Counter Associate

Amazon
11.2021 - 12.2022
  • Responsible for all Amazon returns located in a kiosk in WholeFoods
  • Orchestrates all aspects of running the counter efficiently
  • Assists customers with returns and pick-ups
  • Assists WholeFoods customer service
  • Customer support via in-person and over the phone
  • Training of peers
  • Fast-paced environment
  • Email communication

Lead Plastic Component Operator

Nike
03.2019 - 09.2021
  • Responsible for creating airbags
  • Very familiar with Infinity and SAP
  • Cross-trained in three different departments
  • Trained PCOs and PMOs on injection materials
  • Communicated with floor support/maintenance
  • Machine troubleshooting
  • Arburg startup and shutdown
  • Proficient on all processes(inflation, cutout, loading, webbing, quality)
  • Supported the PMOs and lead as much as possible

Plastic Component Operator

Manpower
04.2018 - 03.2019
  • Inspect and record the quality of materials
  • Follow safety protocols
  • Operate lifts and machines to meet targets
  • Communicate effectively and efficiently in a team
  • Maintain a clean work area

Supervisor

Auntie Anne’s
02.2016 - 03.2018
  • Manage all aspects of running a store effectively
  • Provide only the highest quality product and outstanding GUEST services
  • Provide constant development of crewmembers focusing on team building
  • Coordinating job rotation and cross-training
  • Providing real-time feedback on performance
  • Meet goals related to store sales, payroll, deadlines, and food cost
  • Accounting for cash management functions to include daily and weekly reports, and daily bank deposits
  • Ensure compliance in relation to Food Safety and Sanitation
  • Maintain equipment and stocked the entire store
  • Scheduling based on employees' availability and talents
  • Supervised three locations at a time with up to 20 employees

Crew Member Lead

Auntie Anne’s
01.2015 - 02.2016
  • Prepare dough and other products (lemonade, butter, Dutch ice, etc.).
  • Dip, shape, roll, twist, and salt pretzels
  • Insert, rotate, and remove pretzel trays; monitor ovens for correct baking time and product color
  • Prepare drinks and bag orders
  • At all times exhibit a friendly, courteous attitude toward customers and co-workers
  • Greet customers with urgency

Education

Associate Degree - Applied Science

Portland Community College

Skills

  • Relationship Management
  • Analytical
  • Organized
  • Productive
  • Excellent Customer Service
  • Conflict Resolution
  • Active listener
  • Positive Team Leader
  • Detail-oriented
  • Self-starter
  • Problem Solver

Timeline

Customer Service Representative

NetVendor
06.2024 - Current

Front Counter Associate

Amazon
11.2021 - 12.2022

Plastic Machine Operator

Nike
09.2021 - 04.2023

Lead Plastic Component Operator

Nike
03.2019 - 09.2021

Plastic Component Operator

Manpower
04.2018 - 03.2019

Supervisor

Auntie Anne’s
02.2016 - 03.2018

Crew Member Lead

Auntie Anne’s
01.2015 - 02.2016

Associate Degree - Applied Science

Portland Community College