Taylor Laws
Cornelius,Oregon
Overview
11
11
years of professional experience
Work History
Customer Service Representative
NetVendor
06.2024 - Current
- Resolved customer inquiries regarding insurance requirements, website issues, payments, licensing, etc.
- Collaborated with team members to streamline communication processes, improving response times.
- Trained new employees on company policies and customer service protocols to ensure consistency.
- Managed escalated customer issues effectively, providing tailored solutions to complex problems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Plastic Machine Operator
Nike
09.2021 - 04.2023
- Extrusion department
- Material Handler
- Monitor machinery
- Supervise several employees
- Work in a team and alone
- Forklift and Pallet jack operation
- Handle multiple requests and competing priorities in order to meet production deadlines
- Calculate basic math problems fractions, measurements, division, multiplication
- Shift hand off
Front Counter Associate
Amazon
11.2021 - 12.2022
- Responsible for all Amazon returns located in a kiosk in WholeFoods
- Orchestrates all aspects of running the counter efficiently
- Assists customers with returns and pick-ups
- Assists WholeFoods customer service
- Customer support via in-person and over the phone
- Training of peers
- Fast-paced environment
- Email communication
Lead Plastic Component Operator
Nike
03.2019 - 09.2021
- Responsible for creating airbags
- Very familiar with Infinity and SAP
- Cross-trained in three different departments
- Trained PCOs and PMOs on injection materials
- Communicated with floor support/maintenance
- Machine troubleshooting
- Arburg startup and shutdown
- Proficient on all processes(inflation, cutout, loading, webbing, quality)
- Supported the PMOs and lead as much as possible
Plastic Component Operator
Manpower
04.2018 - 03.2019
- Inspect and record the quality of materials
- Follow safety protocols
- Operate lifts and machines to meet targets
- Communicate effectively and efficiently in a team
- Maintain a clean work area
Supervisor
Auntie Anne’s
02.2016 - 03.2018
- Manage all aspects of running a store effectively
- Provide only the highest quality product and outstanding GUEST services
- Provide constant development of crewmembers focusing on team building
- Coordinating job rotation and cross-training
- Providing real-time feedback on performance
- Meet goals related to store sales, payroll, deadlines, and food cost
- Accounting for cash management functions to include daily and weekly reports, and daily bank deposits
- Ensure compliance in relation to Food Safety and Sanitation
- Maintain equipment and stocked the entire store
- Scheduling based on employees' availability and talents
- Supervised three locations at a time with up to 20 employees
Crew Member Lead
Auntie Anne’s
01.2015 - 02.2016
- Prepare dough and other products (lemonade, butter, Dutch ice, etc.).
- Dip, shape, roll, twist, and salt pretzels
- Insert, rotate, and remove pretzel trays; monitor ovens for correct baking time and product color
- Prepare drinks and bag orders
- At all times exhibit a friendly, courteous attitude toward customers and co-workers
- Greet customers with urgency
Education
Associate Degree - Applied Science
Portland Community College
Skills
- Relationship Management
- Analytical
- Organized
- Productive
- Excellent Customer Service
- Conflict Resolution
- Active listener
- Positive Team Leader
- Detail-oriented
- Self-starter
- Problem Solver
Timeline
Customer Service Representative
NetVendor
06.2024 - Current
Front Counter Associate
Amazon
11.2021 - 12.2022
Plastic Machine Operator
Nike
09.2021 - 04.2023
Lead Plastic Component Operator
Nike
03.2019 - 09.2021
Plastic Component Operator
Manpower
04.2018 - 03.2019
Supervisor
Auntie Anne’s
02.2016 - 03.2018
Crew Member Lead
Auntie Anne’s
01.2015 - 02.2016
Associate Degree - Applied Science
Portland Community College