Taylor Line
Fort Worth,TX
Summary
Knowledgeable operational manager with over 10 years of experience in the car wash industry. bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
7
7
years of professional experience
Work History
Operations Manager(VP)
Slappys Car Wash
Fort Worth, TX
08.2024 - Current
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Supervised staff training programs to ensure adherence to safety protocols and operational standards.
- Implemented and created GM bonus structure.
- Implemented and created sales program role.
- Implemented and created 5 Day train the trainer program.
- Developed performance metrics to assess team productivity and operational effectiveness.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Area Operations Manager
Clear Water Express car wash
Dallas, TX
12.2023 - 07.2024
- Ensured compliance with all government regulations related to area operations activities.
- Motivated staff members towards achieving goals set out by upper management.
- Managed daily operations of the area, including scheduling, training and supervision of personnel.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
District Operations Manager
Super Star Car Wash
Dallas, TX
11.2020 - 12.2023
- Oversaw 9 express car wash locations ranging from 18,000 cars a month up to 30,000 cars a month.
- Maintained a 55 to 80 percent gross profit depending on the location. With several sites reaching 3.5 to 4 million dollars a year in overall revenue.
- oversaw sales of each site, with sites ranging from 2500 members up to 6,500 members.
- Was over training and developing site leaders.
- Resolved customer complaints promptly and professionally in accordance with company policies.
- Was in charge of holding Red Carpet Customer Service classes and sales training classes.
- Organized monthly meetings with store managers to review progress towards established goals.
Site Operations Manager
Zips Car Wash
Roswell, NM
01.2020 - 11.2020
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Managed day-to-day activities related to the smooth functioning of the site operations.
- Analyzed data from various sources such as financial statements and surveys, in order to identify trends or areas requiring improvement.
- Maintained records of all equipment used in operations including calibration logs and repair histories.
- Trained new employees on proper use of equipment, safety protocols, and job duties.
Police Officer
Roswell Police Department
Roswell , NM
01.2019 - 11.2019
- Prepared detailed reports on incidents and arrests made.
- Responded to emergency calls for service and provided assistance as needed.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Patrolled assigned areas to detect and prevent criminal activity.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
Education
Bachelor of Science - Criminal Justice
Eastern New Mexico University
Portales, NM05-2018
Skills
- Performance Analysis
- Inventory Monitoring
- Federal Regulations
- Operational Efficiency
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Operational efficiency
Timeline
Operations Manager(VP)
Slappys Car Wash
08.2024 - Current
Area Operations Manager
Clear Water Express car wash
12.2023 - 07.2024
District Operations Manager
Super Star Car Wash
11.2020 - 12.2023
Site Operations Manager
Zips Car Wash
01.2020 - 11.2020
Police Officer
Roswell Police Department
01.2019 - 11.2019
Bachelor of Science - Criminal Justice
Eastern New Mexico University
Education and Training
other