Taylor Lollis
Hobart,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven in managing high-stress situations and resolving conflicts with professionalism. Demonstrated quick learning and teamwork skills through effective collaboration and mentoring in internship setting. Excelled in research and analysis during coursework in Addiction studies minor at Western Michigan University, enhancing my knowledge of available resources for vulnerable populations. Seeking to transition into new field where these skills can be leveraged to enhance team performance and overall satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Powers Health Medical Group
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Intern
Alliance M.D
08.2023 - 12.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a addiction treatment setting, allowing me to further understand previous research into Substance Use Disorder done in previous courses.
- Gained understanding of how to create partnerships with local organizations to increase access to resources and services for vulnerable populations.
- Helped promote available resources and connected individuals with services.
Education
Master of Science - Public Health
Purdue Global
Lafayette, IN06-2026
Bachelor of Science - Health Services And Sciences
Western Michigan University
Kalamazoo, MI12-2023
Skills
- Customer service
- Quick learner
- Teamwork and collaboration
- Attention to detail
- Research and analysis
- Goal-oriented mindset
- Complaint resolution
- Dependable and reliable
- Self motivation
Accomplishments
Award for my effective teamwork, flexibility, efficiency, and quality of work from my supervisor at current position.
Timeline
Customer Service Representative
Powers Health Medical Group
02.2024 - Current
Intern
Alliance M.D
08.2023 - 12.2023
Master of Science - Public Health
Purdue Global
Bachelor of Science - Health Services And Sciences
Western Michigan University