Taylor Lopez
Lakeland
Summary
Dynamic professional with a diverse background in retail management, administrative support, customer service, and short-term rental operations. Proven track record as a store manager, adept at overseeing daily operations, coordinating staff, and enhancing the customer experience. Skilled in administrative tasks such as scheduling and communication within fast-paced environments, complemented by strong sales and customer service expertise gained as a store associate. Recently honed hospitality skills through managing Airbnb properties, excelling in guest communication, property coordination, and maintaining high service standards.
Overview
4
4
years of professional experience
Work History
Airbnb Host
M&L Vacation Rentals
08.2025 - Current
- Coordinated guest check-ins and check-outs, ensuring seamless arrival experiences.
- Managed property listings on Airbnb, optimizing descriptions for increased visibility and bookings.
- Developed comprehensive welcome guides, enhancing guest understanding of local amenities and attractions.
- Implemented efficient cleaning protocols to maintain high standards of property presentation and hygiene.
- Cultivated positive guest relationships through prompt communication and responsiveness to inquiries or concerns.
- Analyzed guest feedback to identify areas for improvement, driving enhancements in service quality and satisfaction.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
Store Associate
ALDI
04.2025 - 12.2025
- Maintained fully stocked, organized shelves by rotating products according to freshness standards, ensuring quality and customer satisfaction
- Executed visual merchandising strategies by following planograms to create clean, appealing product displays
- Received, unpacked, and organized incoming inventory while efficiently disposing of packaging materials
- Operated store equipment safely and consistently followed company safety protocols and procedures
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Managed cash register operations, maintaining accurate cash drawers throughout shifts.
- Trained new associates on inventory management and customer service protocols.
Administrative Assistant
NYS Essential Power
04.2023 - 09.2024
- Handle incoming calls, emails, and correspondence, and ensuring messages are relayed to the appropriate person
- Input data in various software systems or databases such as Monday.com
- Greeting visitors, clients, or customers, and addressing any inquiries or directing them to the appropriate department
- Assisting in organizing office events, meetings, or conferences, including managing logistics and resources
- Assisting senior executives with daily tasks, including research, project management, and preparing reports or presentations
Team Member / Supervisor
At Home
03.2022 - 09.2024
- Played an active role in customer satisfaction, inventory control and shrink management, safety, and loss prevention to ensure the store runs efficiently and profitably
- Carried out cashier and front-end responsibilities as assigned, ensuring accurate and efficient transactions while delivering a positive shopping experience for customers
- Unloads, processes, and stocks freight in the appropriate locations, adhering to all store merchandising guidelines
- Carried out store recovery, conditioning, and housekeeping tasks as assigned, both inside and outside the building
- Offered expertise in all operational processes, including opening, closing, training, and task delegation, while consistently upholding a culture of ethical conduct, safety, and compliance
Education
Associates Degree - Liberal Art
Suffolk County Community College
05-2019
Skills
- Strong organization
- Booking management
- Effective problem solving
- Exceptional communication
- Office administration
- Customer service
- Data entry
- Computer skills
- Shelf stocking
- Time management
- Attention to detail
Timeline
Airbnb Host
M&L Vacation Rentals
08.2025 - Current
Store Associate
ALDI
04.2025 - 12.2025
Administrative Assistant
NYS Essential Power
04.2023 - 09.2024
Team Member / Supervisor
At Home
03.2022 - 09.2024
Associates Degree - Liberal Art
Suffolk County Community College