Taylor Lucas
Cartersville,VA
Summary
Skilled in conflict resolution and time management, with a background in customer service and staff training. Committed to creating a safe and engaging environment while driving operational success. Detail-oriented Shift Leader with strong team leadership and conflict resolution skills. Proven ability to enhance customer satisfaction and operational efficiency in fast-paced environments.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Shift Leader
Hometown Pizza
Mount Washington, Kentucky
05.2026 - 07.2026
- Supervised team members during busy shifts, ensuring operational efficiency and quality service.
- Trained new staff on food preparation and customer service standards.
- Resolved customer complaints with professionalism and effective communication, enhancing customer satisfaction.
- Coordinated with kitchen staff to ensure timely order fulfillment.
- Managed inventory levels, ensuring stock was available for daily needs.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Oversaw cleaning of dining areas, restrooms, and kitchen equipment to maintain safe and sanitary environment for customers and staff.
Daycare Teacher
Watch Me Grow Child Care
Mount Washington, Kentucky
11.2025 - 05.2026
- Facilitated daily activities fostering social and emotional development in children.
- Communicated regularly with parents regarding children's progress and daily activities to strengthen home-school connections.
- Implemented classroom management techniques to maintain a positive environment.
- Maintained a clean, organized, and safe classroom environment for learning.
- Supervised children during meal times, playtime, and other activities to ensure safety and engagement.
- Supported children in toilet training processes to encourage independence.
- Participated in staff meetings and professional development workshops.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
Restaurant Hostess
Hometown Pizza
Mount Washington, KY
10.2024 - 05.2026
- Managed reservations and organized seating arrangements effectively.
- Greeted guests warmly and guided to tables efficiently.
- Assisted servers by clarifying menu items and accommodating special requests to ensure guest satisfaction.
- Handled guest inquiries and resolved minor issues promptly.
- Maintained cleanliness and organization of the host stand area.
- Collaborated with kitchen staff to ensure timely table service.
- Processed guest feedback to enhance customer experience and address concerns effectively.
- Trained new host staff on procedures and customer service standards.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions promptly.
Education
High School Diploma -
Bullitt East High School
Mount Washington, KY05-2026
Skills
- Operational oversight
- Team leadership
- Shift leadership
- Staff training
- Onboarding new staff
- Customer service
- Effective communication
- Conflict resolution
- Time management
- Problem solving
- Written communication
- Positive attitude
Certification
- Kentucky Alcohol Server Training Course
- Certified Food Manager Training Course
Timeline
Shift Leader
Hometown Pizza
05.2026 - 07.2026
Daycare Teacher
Watch Me Grow Child Care
11.2025 - 05.2026
Restaurant Hostess
Hometown Pizza
10.2024 - 05.2026
High School Diploma -
Bullitt East High School