Jayla Boyd
Norton Healthcare
CINCINNATI,OH
2
years of professional experience
Versatile Customer Service Professional with extensive experience in healthcare and retail sectors. Delivered tailored solutions through exceptional organizational skills and commitment to confidentiality. Managed precise transaction handling and reconciliation in fast-paced financial environments, maintaining accuracy and efficiency under pressure to drive operational success.
Work History
Shift Leader
2 Months- Led daily operations to ensure efficient store functioning and exceptional customer service.
- Trained and mentored new team members on operational procedures and company policies.
- Monitored inventory levels, coordinating restocking efforts to meet customer demand effectively.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Maintained organized cash registers and ensured compliance with financial protocols.
- Monitored inventory levels, identifying discrepancies and ensuring proper stock management.
- Resolved customer inquiries related to financial transactions promptly and professionally.
- Conducted daily reconciliations of cash drawers, ensuring accuracy in reporting funds collected.
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
Food and Nutrition
1 Year 1 Month- Coordinated meal service, addressed patient dietary requests, and ensured accurate food order delivery, enhancing patient satisfaction and dietary compliance
- Communicated with patients and healthcare staff to ensure timely handling of dietary needs and service requests, contributing to efficient care delivery
- Maintained precise records and adhered to hospital procedures for food safety, sanitation, and patient confidentiality to support quality care
- Delivered professional customer service to patients, visitors, and hospital staff in fast-paced healthcare environment, fostering positive experiences
- Collaborated with team members to effectively manage daily operations, fostering a positive and professional work environment
Pharmacy Customer Service Associate
1 Year 3 Months- Delivered customer service in both pharmacy and front store operations in a fast-paced retail environment at Walgreens
- Assisted customers with prescription pickups, refill inquiries, over-the-counter products, and general store questions to enhance customer satisfaction
- Collaborated with pharmacy staff and retail team members to resolve customer concerns, enhancing overall customer service experience
- Operated cash registers and processed transactions accurately, ensuring seamless payment processing for cash, card, and insurance-related payments
- Maintained organized shelves and restocked inventory to support store cleanliness and operational efficiency
Education
BSBA - Pre-Finance
High School Diploma - Stem Magnet
Skills
Customer service
Inventory management
Financial reconciliation
Operational oversight
Sales support
Attention to detail
Organizational skills
Time management
Problem-solving
Critical thinking
Team collaboration
Interpersonal skills
Confidentiality management
Office software skills
Problem-solving
Timeline
Shift Leader
Walgreens
07.2026 - CurrentRead More
Food and Nutrition
Norton Healthcare
08.2025 - CurrentRead More
Pharmacy Customer Service Associate
Walgreens
05.2024 - 08.2025Read More
Louisville Central High School Magnet Career Academy
High School Diploma from Stem Magnet
Read More
University of Louisville
BSBA from Pre-Finance
Read More