Taylor Lugo Oquendo
Newport News,VA
Summary
Dedicated customer service professional with over five years of experience delivering exceptional service in fast-paced, customer-focused environments. Proven ability to build strong relationships, resolve concerns with professionalism, and manage multiple priorities while maintaining accuracy and attention to detail. Experienced in handling customer inquiries, coordinating daily operations, training team members, and creating welcoming experiences through clear communication and a positive attitude. As a military spouse, I understand the unique needs of service members and their families during relocations and am committed to providing compassionate, responsive support that helps residents feel welcomed, informed, and valued. Eager to contribute exceptional service, strong organizational skills, and a resident-first approach to the Liberty Military Housing team.
Overview
6
6
years of professional experience
Work History
Taproom Hospitality Specialist
Almanac Adventureland & Brewery
Alameda, CA
08.2025 - 02.2026
- Coordinated guest experiences at brewery, enhancing satisfaction through high service standards.
- Anticipated guest needs, delivering exceptional service and fostering positive experiences.
- Provided exceptional customer service in a fast-paced environment.
- Created welcoming atmosphere by greeting customers upon arrival and delivering excellent service.
- Maintained clean, organized, sanitized environment, ensuring optimal hygiene for guests.
- Ensured compliance with health codes, safety regulations, and other applicable laws.
- Maintained composure in high-pressure environments, enabling effective team performance. while maintaining calm and focus.
- Handled cash transactions and processed payments efficiently at the register.
- Performed opening and closing duties including restocking supplies.
Bartender/Trainer
Tanners Bar and Grill
Kimberly, WI
04.2023 - 02.2025
- Trained new bartenders on drink preparation, customer service, and POS operations, enhancing service quality and consistency.
- Ensured health regulation compliance through cleanliness and organization of bar area, creating a safe environment for patrons.
- Anticipated guest needs, delivering exceptional service that enhanced overall experiences.
- Resolved customer complaints swiftly, contributing to high satisfaction levels and repeat patronage.
- Ensured health regulation compliance through cleanliness and organization of bar area, creating safe environment for patrons.
- Ensured health regulation compliance through cleanliness and organization of bar area, creating safe environment for patrons.
- Collaborated with kitchen staff to ensure timely food delivery for patrons.
- Oversaw bar inventory, restocking supplies during opening and closing shifts to ensure consistent availability for service.
Shipping and Receiving
M-B Companies, Inc.
Chilton, WI
01.2023 - 04.2023
- Maintained accurate inventory records by updating systems with shipment data, ensuring real-time visibility.
- Managed daily shipping and receiving operations, overseeing high volume of packages to ensure timely processing and delivery.
- Organized and labeled items to optimize storage efficiency, facilitating quicker distribution to departments.
- Organized and labeled items to optimize storage space and streamline distribution to departments.
- Maintained accurate inventory records by updating systems with shipment data.
- Maintained accurate inventory records by updating systems with shipment data, ensuring real-time visibility.
Bartender
Schwarz Supper Club
New Holstein, WI
04.2022 - 12.2022
- Crafted unique cocktails and prepared beverages tailored to diverse clientele, enhancing guest experience in upscale dining venue.
- Provided exceptional customer service, fostering inviting atmosphere that encouraged repeat visits.
- Maintained cleanliness and organization of bar area, promoting efficient operations during shifts.
- Restocked supplies and maintained bar cleanliness, facilitating seamless bartending operations.
- Processed customer transactions accurately and promptly, supporting smooth operations.
- Processed cash transactions accurately at point of sale. accurately, ensuring efficient payment processing.
- Supported bartenders during busy shifts by providing essential supplies and assistance. to support bartenders during busy shifts. to support bartending staff and operations.
- Built strong relationships with team members through clear and effective communication.
Daycare Assistant Teacher
Inspire Dreams Learning Center
Chilton, WI
09.2021 - 10.2022
- Supervised children's daily activities, ensuring safety and well-being.
- Supervised children during activities, ensuring safety and fostering social interactions.
- Encouraged behavioral development with positive reinforcement techniques, creating a supportive learning atmosphere.
- Updated parents on children's progress and daily experiences, strengthening home-school partnerships.
- Updated parents on children's progress and daily experiences, strengthening home-school connections.
- Collaborated with teachers to develop engaging lesson plans for various age groups.
- Developed engaging lesson plans for various age groups, improving educational experiences.
- Collaborated with teachers to implement individualized learning strategies.
- Participated in staff training sessions to enhance instructional methods.
Delivery Associate
920 Logistix
Greenville, WI
08.2020 - 10.2021
- Handled deliveries up to 12 hours daily, ensuring customer satisfaction.
- Handled deliveries up to 12 hours daily, enhancing overall customer satisfaction.
- Processed deliveries with scanner, ensuring on-time fulfillment.
- Managed product routes, optimizing delivery schedules to improve on-time delivery rates.
- Executed daily pre and post-trip inspections to ensure vehicle safety.
- Resolved customer complaints promptly, strengthening customer loyalty and satisfaction.
- Maintained accurate inventory counts to support operational efficiency.
- Completed necessary paperwork, including confidential logs efficiently.
Education
High school or equivalent - general
Chilton High School
Chilton, WI06-2018
Skills
- Customer service excellence
- High-pressure service
- POS operations
- Service quality monitoring
- Inventory management
- Attention to detail
- Time management & multitasking
- Problem solving
- Written & verbal communication
- Team collaboration
- Conflict resolution
- Relationship building
- Customer relationship management
References
References available upon request.
Timeline
Taproom Hospitality Specialist
Almanac Adventureland & Brewery
08.2025 - 02.2026
Bartender/Trainer
Tanners Bar and Grill
04.2023 - 02.2025
Shipping and Receiving
M-B Companies, Inc.
01.2023 - 04.2023
Bartender
Schwarz Supper Club
04.2022 - 12.2022
Daycare Assistant Teacher
Inspire Dreams Learning Center
09.2021 - 10.2022
Delivery Associate
920 Logistix
08.2020 - 10.2021
High school or equivalent - general
Chilton High School