Taylor Mack
Las Vegas
Summary
Results-driven Customer Service Representative with a strong focus on client relationship management. Skilled in enhancing customer satisfaction and driving sales through effective engagement with high-value clientele. Expertise in delivering premium product presentations that foster repeat business and contribute to consistent revenue growth in fast-paced environments.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
Nyu Langone
Las Vegas
10.2025 - Current
- Resolved customer complaints promptly to boost satisfaction levels.
- Delivered knowledgeable service to effectively address customer issues.
- Cultivated strong customer relationships, driving repeat business.
- Assisted patients with appointment scheduling and inquiries about healthcare services.
- Provided accurate information on insurance coverage and billing processes.
Server
Seven Nineteen by Gs restaurant
Inglewood
06.2023 - 12.2024
- Provided exceptional service to high volume of customers daily, fostering repeat business and customer loyalty.
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest experience and satisfaction.
- Delivered high-quality customer service in a busy dining setting.
- Took orders from customers accurately and in a timely manner.
- Managed table assignments and ensured timely food and drink delivery.
- Processed cash transactions accurately, ensuring compliance with company cash handling procedures.
Paraprofessional
SMMUSD
los angeles
03.2020 - 01.2024
- Implemented individualized education plans for students with disabilities to promote tailored learning experiences.
- Facilitated student engagement through interactive exercises and collaborative discussions.
- Supported teachers by preparing instructional materials that enhanced classroom activities.
- Utilized positive reinforcement techniques to effectively redirect negative behaviors.
- Completed professional development workshops to enhance instructional support skills.
Cocktail Server
Penthouse Nightclub & Dayclub
Los Angeles
04.2022 - 09.2023
- Crafted bespoke cocktails tailored to customer preferences and daily specials, boosting sales.
- Monitored guest needs, ensuring attentive service during high-volume shifts.
- Engaged guests to create a welcoming atmosphere and elevate their experience.
- Relayed accurate drink orders from tables and bar areas to bartenders efficiently.
- Communicated effectively with customers to ensure order accuracy and satisfaction.
- Recommended alcoholic beverages, enhancing guest satisfaction at upscale nightclub events.
- Served cocktails and beverages adeptly during events, managing multiple tasks concurrently.
- Addressed inquiries regarding drink specials and menu items seamlessly.
Customer Service Representative
Delta Air Lines, Inc
Los Angeles
12.2014 - 06.2019
- Addressed and resolved customer complaints promptly, improving overall service quality.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Informed passengers of flight changes or delays, enhancing communication and customer satisfaction.
- Supported passengers with check-in and baggage handling, ensuring a smooth travel experience.
- Followed company policies and procedures related to customer service operations at all times.
Education
Associate of Science - Nursing
Santa Monica College
Santa Monica, CA06.2023
Skills
- Customer relationship management
- Call handling
- Issue resolution
- Service quality assurance
- Appointment scheduling
- Product knowledge
- Menu knowledge
- Time management
- Workplace organization
- Conflict resolution
Certification
Food Handlers Card
Timeline
Customer Service Representative
Nyu Langone
10.2025 - Current
Server
Seven Nineteen by Gs restaurant
06.2023 - 12.2024
Cocktail Server
Penthouse Nightclub & Dayclub
04.2022 - 09.2023
Paraprofessional
SMMUSD
03.2020 - 01.2024
Customer Service Representative
Delta Air Lines, Inc
12.2014 - 06.2019
Associate of Science - Nursing
Santa Monica College