Taylor Marcus
Wilton Manors,FL
Summary
Accomplished manager specializing in operations management and decision-making. Known for enhancing service quality and streamlining workflows, contributing to increased profitability and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Manager
Seminole Hard Rock Hotel & Casino - Hollywood, FL
Hollywood, FL
06.2023 - Current
- Oversaw daily operations, ensuring compliance with safety and regulatory standards.
- Developed and implemented training programs for staff to enhance service quality.
- Streamlined workflow processes, improving efficiency across departments.
- Collaborated with management to create strategic initiatives that increased guest satisfaction.
- Managed conflict resolution and handled guest inquiries to maintain positive experiences.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
Palm Beach Central High School
Wellington, FLSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Documentation and reporting
- Operations management
- Shift scheduling
- Policy implementation
- Conflict resolution
Timeline
Manager
Seminole Hard Rock Hotel & Casino - Hollywood, FL
06.2023 - Current
High School Diploma -
Palm Beach Central High School