Taylor Marvel
Chattanooga,TN
Summary
Motivated server with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
Old Chicago Pizza
11.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Server
Big River Grille & Brewing
08.2022 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Game Master
Time to Escape
03.2021 - 10.2023
- Multi-tasking to run multiple games at once
- Collected and distributed funds, interacted with customers, and assisted customers with any room issues
- Cleaning and maintenance of facilities.
- Communicated clearly and on time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
- Explained company policies, game rules, and safety requirements.
- Maintained and troubleshot game performance and system issues to enhance performance.
Education
Bachelor of Science - Psychology
Kentucky Wesleyan College
Owensboro, KYBachelor of Science - Psychology
The University of Tennessee - Chattanooga
Chattanooga, TN05.2024
Bachelor of Science - Sociology
The University of Tennessee - Chattanooga
Chattanooga, TN05.2024
Skills
- Guest Engagement
- Cash Handling
- Order Delivery Practices
- Table Setting
- Menu Memorization
- Hospitality Service Expertise
- Time Management
- Stress Management
- Problem Solving
Timeline
Server
Old Chicago Pizza
11.2023 - Current
Server
Big River Grille & Brewing
08.2022 - 10.2023
Game Master
Time to Escape
03.2021 - 10.2023
Bachelor of Science - Psychology
Kentucky Wesleyan College
Bachelor of Science - Psychology
The University of Tennessee - Chattanooga
Bachelor of Science - Sociology
The University of Tennessee - Chattanooga
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