Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Mason

Taylor Mason

Greeley,Colorado

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the hospitality and restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Fedex Ground
Johnstown, CO
07.2022 - 02.2023
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Bartender and Food Server

Bad Daddy's Burger Bar
Johnstown, CO
06.2021 - 05.2022
  • Greeted guests warmly to foster welcoming environment.
  • Checked customers' identification to meet minimum age requirements for consumption of alcoholic beverages.
  • Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Food and Beverage Server

Windsor Mill Tavern
Windsor, CO
10.2019 - 01.2021
  • Explained menu, food and beverage preparation and ingredients to safeguard against allergies.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Bartender and Food Server

Parry's Pizzeria And Bar
Johnstown, CO
07.2019 - 10.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Bartender and Food Server

Texas Roadhouse
Wichita Falls, TX
02.2018 - 06.2019
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

Associate of Applied Science - Early Childhood Education

Front Range Community College
Fort Collins, CO

Skills

  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Upselling Products and Services
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Responding to Difficult Customers

Timeline

Delivery Driver

Fedex Ground
07.2022 - 02.2023

Bartender and Food Server

Bad Daddy's Burger Bar
06.2021 - 05.2022

Food and Beverage Server

Windsor Mill Tavern
10.2019 - 01.2021

Bartender and Food Server

Parry's Pizzeria And Bar
07.2019 - 10.2019

Bartender and Food Server

Texas Roadhouse
02.2018 - 06.2019

Associate of Applied Science - Early Childhood Education

Front Range Community College

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Taylor Mason