Martha Rosborough
Victoria,TX
Summary
Dedicated Customer Service professional with 10+ years of experience also with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Ability bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Delivery Driver
DoorDash
Victoria, TX
03.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered 100% packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Successfully avoided time delivery delays by carefully planning best routes.
Caregiver
Independent Contractor
Spring Branch, Texas
09.2021 - 03.2022
- Assisted 100 % with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients 100%with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Documented residents' mental status, sleep and eating patterns in medical record books.
Caregiver
Independent Contractors
Victoria, TX
06.2020 - 06.2021
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with 100% clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted 100% patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Entertained, conversed and read aloud to keep patients mentally alert.
Rideshare Driver
Uber Pro
Victoria, TX
10.2018 - 03.2019
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Picked up riders 100% at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
Delivery Driver
Txtogo
Victoria, TX
06.2017 - 03.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed 100% rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Education
GED -
Stuart High
Louisville Kentucky 01.1983
Skills
- Customer Retention Strategies
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Telephone Management
- Patient and Empathetic
- Excellent Attention to Detail
- Team-Oriented and Cooperative
- Critical Thinking
- Hard working, Multitask
Timeline
Delivery Driver
DoorDash
03.2022 - Current
Caregiver
Independent Contractor
09.2021 - 03.2022
Caregiver
Independent Contractors
06.2020 - 06.2021
Rideshare Driver
Uber Pro
10.2018 - 03.2019
Delivery Driver
Txtogo
06.2017 - 03.2019
GED -
Stuart High