Taylor Massey
Easley,SC
Summary
Proactive Service Administrator and Phlebotomist with extensive experience managing high volumes of service requests and enhancing customer satisfaction. Skilled in clear communication, accurate documentation, compassionate patient care, and precise specimen handling. Bringing strong organizational expertise, time management, and training abilities to advance in a dynamic healthcare environment.
Overview
3
3
years of professional experience
Work History
Service Administrator
Clayton Homes of Easley
10.2022 - Current
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
- In charge of paying contractor invoices and vendor invoices.
- Organized Customer information Files
Phlebotomist
Blood Connection
03.2021 - 09.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Education
High School Diploma -
Wren High School
Piedmont, SC05.2016
Skills
- Time Management
- Bookkeeping
- meeting planning
- communication
- Adaptability
- Organizational expertise
Timeline
Service Administrator
Clayton Homes of Easley
10.2022 - Current
Phlebotomist
Blood Connection
03.2021 - 09.2022
High School Diploma -
Wren High School
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