TAYLOR MCCAFFERTY
Clermont
Summary
Dedicated and hard working individual with history of meeting company goals utilizing
consistent and organized practices. Skilled in working under pressure and adapting to
new situations and challenges to best enhance the brand. Organized and dependable
candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Specialist
Community Health Centers
07.2023 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Start Date was 07/10/2023.
Supervisor
Southern Hill Farms
08.2022 - 01.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Patient Transporter
AdventHealth Celebration
01.2021 - 06.2022
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers
- Maintained confidentiality of patient data and condition to safeguard health information
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Warmly greeted patients and visitors and made each feel at home
- Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport
- Assisted patients in moving out of beds, wheelchairs, stretchers or hospital beds
- Provided physical support to patients through diverse types of mobility assistance
- Comforted patients and families by offering support and encouragement
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers
- Responded to emergency situations to help with lifting and transporting patients
- Currently working as the day shift ED Transporter.
Quickbooks Online Specialist
Alorica
09.2019 - 09.2020
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Office Administrator
M.A.D Construction
02.2019 - 09.2020
- Interacted with customers by phone, email or in-person to provide information
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions
- Secondary Job while working at Bill Byrd Kia during Storm Michael.
Senior Warranty Administrator
Bill Byrd Kia
04.2019 - 09.2019
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays
- Processed claim paperwork and followed up on missing information to complete processing
- Analyzed problems, identified trends and developed strategies to optimize claims process
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor
- Maintained detailed service and customer records
- Gathered paperwork and contacted customers to book appointments.
Greenhouse/Lead Warehouse Technician
Russell's Bromeliads
08.2013 - 02.2019
- Assisted customers with finding requested plants and flowers
- Pulled orders quickly to maintain demanding productivity goals
- Transport and load plants into delivery trucks
- Make seasonal finished product to ship out
- Work in any and all weather conditions
- Attention to detail when pulling orders and also with shipping and handling
- Server
Fence Installer
Mac's Fence
06.2011 - 08.2013
- Installed metal and wooden fences and privacy borders
- Used hand tools and instruments to take measurements
- Inspected fences for gaps and vulnerabilities, making necessary adjustments
- Discussed fencing requirements and specifications with clients
- Filled post holes with concrete to maintain proper stability and longevity of fencing installations
- Complied with safety and quality requirements to protect personnel, customers and property structures.
Education
Associate of Science - Business
Ashworth College
Norcross, GA09.2025
High School Diploma -
East Ridge High School
Clermont, FL06.2011
Skills
- Service Quality
- Technical Support Services
- Production Work
- PPE Guideline Compliance
- Warm and Friendly
- Order Accuracy and Delivery
- Customer Satisfaction
- Intuit QuickBooks
- Friendly and Relatable
- Adaptable and Resilient
- Business Recordkeeping
- Office Supplies and Inventory
Certification
BLS Certified
Timeline
Front Desk Specialist
Community Health Centers
07.2023 - Current
Supervisor
Southern Hill Farms
08.2022 - 01.2024
Patient Transporter
AdventHealth Celebration
01.2021 - 06.2022
Quickbooks Online Specialist
Alorica
09.2019 - 09.2020
Senior Warranty Administrator
Bill Byrd Kia
04.2019 - 09.2019
Office Administrator
M.A.D Construction
02.2019 - 09.2020
Greenhouse/Lead Warehouse Technician
Russell's Bromeliads
08.2013 - 02.2019
Fence Installer
Mac's Fence
06.2011 - 08.2013
Associate of Science - Business
Ashworth College
High School Diploma -
East Ridge High School
BLS Certified
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