Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miracle Mingo

Seffner,US

Summary

Expertise in insurance products, service, and customer needs has been demonstrated. Positive with top-secret security clearance, a forward-thinking strategic manager and leadership professional seeks to apply her background in human resources administration to a progressive organization. Multi-task-oriented dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company. High-performing solid team player with a positive attitude and demonstrated ability to build rapport with clients. Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience

Work History

Front Desk Specialist

Tampa General Hospital
Tampa, FL
12.2023 - Current
  • Checked patients in and out of the office
  • Scheduled appointments for patients
  • Collected co-pays
  • Responded to customer inquiries and resolved problems
  • Greeted and assisted patients and customers
  • Handled phone requests.

Provider Service Representative

Teleperformance North Lauderdale
Remote
07.2022 - 12.2023
  • Made cold calls and followed up with leads to secure new revenue
  • Built membership loyalty by managing customer retail accounts flawlessly
  • Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
  • Assisted providers with claims and patient eligibility.
  • work from home position

Certified Nurse Assistant

Touched by an Angel Support Services
08.2022 - 07.2023
  • Kept track of patient's condition and reported any significant changes
  • Checked vital signs
  • Evaluated patient needs
  • Performed medical procedures
  • Assisted residents with daily activities
  • Interacted with patients and communicated with families and medical providers
  • Assisted with daily tasks and transportation.

Front Receptionist

Surgical Associates of Tampa Bay
01.2022 - 08.2022
  • Routed incoming calls
  • Sorted and distributed mail
  • Maintained reception area
  • Greeted and directed customers
  • Answered phone calls
  • Assisted customers over the phone
  • Handled mail and messages
  • Addressed customer issues.

Education

Medical Billing and Coding -

Ultimate Medical Academy (Online)
01.2021

High School -

Chamberlain High School
01.2019

Skills

  • Front Desk Specialist
  • Customer Service Representative
  • Service operations management
  • Customer service focus
  • Excellent communication
  • Member service and support
  • Customer satisfaction
  • Client services quality
  • Payment Processing
  • MS Office
  • Policies and Procedures Adherence
  • Office equipment proficiency
  • Customer communications

Timeline

Front Desk Specialist

Tampa General Hospital
12.2023 - Current

Certified Nurse Assistant

Touched by an Angel Support Services
08.2022 - 07.2023

Provider Service Representative

Teleperformance North Lauderdale
07.2022 - 12.2023

Front Receptionist

Surgical Associates of Tampa Bay
01.2022 - 08.2022

Medical Billing and Coding -

Ultimate Medical Academy (Online)

High School -

Chamberlain High School
Miracle Mingo