Summary
Overview
Work History
Education
Skills
Timeline
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Taylor McCoy

Elkhorn,NE

Summary

Driven by a results-focused approach, I leveraged my expertise in product management and motivational leadership at Lululemon Athletica to enhance operational efficiency and customer satisfaction. My strategic initiatives significantly improved team performance and revenue growth, showcasing my ability to blend analytical skills with interpersonal strengths for business success.

Overview

13
13
years of professional experience

Work History

Product Operations Lead

Lululemon Athletica
07.2023 - Current
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.
  • Collaborated with team to identify sales trends and implemented initiatives to enhance revenue.
  • Trained employees on product operation processing and assigned duties.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.
  • Managed store inventory and stock levels to maintain availability of products.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Prepared and submitted reports to keep management informed of sales activities and progress.

Key Holder

The Cosmetics Company Store
06.2023 - 07.2023
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Beauty Advisor

Sephora USA
11.2021 - 05.2023
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained counter and display areas for cleanliness and organization.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Used in-store system to locate inventory and place special orders for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.

Salon Suite Owner

Self-employeed
11.2020 - 09.2021


  • Maintained daily, monthly, and quarterly records of costs and revenue.
  • Educated customers on products to maximize benefits.
  • Strengthened communication skills through regular interactions with others.
  • Organized sales area and work station to showcase products and boost sales.
  • Distributed business cards outside of salon to generate new business.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Produced marketing videos to help businesses increase revenue.
  • Created customized marketing materials to increase product awareness.

Stylist

Sport Clips
05.2014 - 08.2020
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.

Stylist

Regis Hair Salon
11.2013 - 05.2014


  • Mixed pigments and used proper techniques to achieve desired color.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Determined appropriate hair treatments based on conditions and textures.
  • Educated customers on products to maximize benefits.

Cashier

Valentino's
09.2011 - 08.2012
  • Greeted customers entering restaurant and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma -

Westside High School
Omaha, NE
05.2012

Skills

  • Motivational attitude
  • Order Fulfillment
  • Logistics Management
  • Understanding of financial performance
  • Environmental management
  • Acknowledgment of customer needs
  • Operational Efficiency
  • Time Management
  • Verbal and written communication
  • Product Management
  • Team Leadership

Timeline

Product Operations Lead

Lululemon Athletica
07.2023 - Current

Key Holder

The Cosmetics Company Store
06.2023 - 07.2023

Beauty Advisor

Sephora USA
11.2021 - 05.2023

Salon Suite Owner

Self-employeed
11.2020 - 09.2021

Stylist

Sport Clips
05.2014 - 08.2020

Stylist

Regis Hair Salon
11.2013 - 05.2014

Cashier

Valentino's
09.2011 - 08.2012

High School Diploma -

Westside High School

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Taylor McCoy