Summary
Overview
Work History
Education
Skills
Software
Languages
Certification
Timeline
Generic

Sterling Thieben

Nursing Student
Tallahassee,FL

Summary

Proven leader in product operations and sales with a track record of driving growth at Lululemon through strategic planning and employee development. Skilled in logistics management and fostering a motivational atmosphere, achieving significant improvements in operational efficiency and team productivity. Demonstrates exceptional business negotiation knowledge and a commitment to exceeding customer expectations. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Thorough Operations Lead with 4 years of experience driving business success. Poised professional with outstanding communication, organizational and leadership skills. Motivational and seasoned to lead team of talented employees. Experienced Retail Sales Lead with 4 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Product Operations Lead

Lululemon
04.2022 - 06.2024
  • Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
  • Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
  • Championed change management efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.
  • Reduced operational costs through continuous improvement initiatives and cost-saving measures.

Sales Lead Keyholder

Buckle
08.2021 - 04.2022
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.

Sales Lead Keyholder

Buckle
11.2019 - 08.2021
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Trained and mentored new employees.
  • Opened and closed store days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Developed customer loyalty through exceptional service, resulting in increased repeat business.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.

Education

Bachelor of Science - Nursing

Florida State University
Tallahassee, FL
05.2001 -

High School Diploma -

Bartram Trail High School
Saint Johns, FL
05.2001 -

Skills

  • Acknowledgment of customer needs
  • Business negotiation knowledge
  • Scheduling Coordination
  • Procedure Implementation
  • Capacity Planning
  • Motivational attitude
  • Logistics Management
  • Demand forecasting
  • Production Planning
  • Order Fulfillment
  • Employee Development
  • Team Training

Software

Microsoft Office Knowledge

Languages

ASL
Professional Working

Certification

Basic Life Support

Timeline

Basic Life Support

03-2024

Product Operations Lead

Lululemon
04.2022 - 06.2024

Sales Lead Keyholder

Buckle
08.2021 - 04.2022

Sales Lead Keyholder

Buckle
11.2019 - 08.2021

Bachelor of Science - Nursing

Florida State University
05.2001 -

High School Diploma -

Bartram Trail High School
05.2001 -
Sterling ThiebenNursing Student