Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Popeleski

Burlington

Summary

Accomplished Product Operations Lead at Lululemon, adept in Microsoft Dynamics 365 and exceptional at fostering team training and collaboration. Streamlined inventory processes, enhancing product availability and customer satisfaction. Proven track record in improving operational efficiency and building strong relationships with team members and partners, contributing significantly to the company's success.


Overview

5
5
years of professional experience

Work History

Product Operations Lead

Lululemon
11.2024 - Current
  • Collaborate with store leadership to bring product strategy to life.
  • Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with standard operating procedures (SOPs).
  • Ensure execution of product actions (e.g., pull backs, consolidations, repricing).
  • Engage team members in inventory management by creating a fun and productive atmosphere for the shift.
  • Monitor product levels and communicate findings to support sell-through strategy and optimal product availability for the guest.
  • Review and interpret daily business data and metrics to inform actions, for example analyzing product sell-through data to provide recommendations to store leadership regarding product focus or, for outlets, pricing.
  • Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
  • Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
  • Contribute to a respectful and inclusive team environment by establishing supportive working relationships with team members.
  • When serving as Supervisor on Duty during store open hours, move dynamically and lead from the floor to ensure every guest receives technical product education and establish a world-class guest experience.

Dealer Service Representative

Mammut Sports Group Inc
01.2023 - 11.2024
  • Managed the receipt, organization, and nationwide distribution of inventory reports.
  • Evaluated and ensured accurate order fulfillment for North American operations.
  • Coordinated restocking shipments with overseas warehouses to maintain inventory flow.
  • Collaborated with new partner companies' marketing teams to facilitate product distribution across the U.S.
  • Established a reputation for being highly detail-oriented when processing orders accurately and efficiently, ultimately resulting in fewer errors throughout the entire procurement process.
  • Streamlined communication between dealers and the company, fostering strong business relationships.

Warranty Manager

Mammut Sports Group Inc
01.2020 - 03.2023
  • Managed the warranty inbox, ensuring minimal open requests through timely resolution.
  • Developed cost-efficient solutions to customer inquiries and complaints, enhancing satisfaction.
  • Conducted quality control inspections on incoming products to maintain high standards.
  • Supported global customer service teams, including agents in Barcelona, Spain, with diverse operational tasks.
  • Facilitated the shipment of replacement items to customers as needed.
  • Diagnosed and resolved technical issues to improve the customer experience.
  • Oversaw order management processes for select marketplace customers, ensuring seamless fulfillment.

Warehouse Associate

Mammut Sports Group Inc
02.2020 - 12.2020
  • Accurately pick and collate customer orders and move to packing area
  • Scan and pack orders and check for accuracy
  • Securely package orders for shipping
  • Assist with preparing, loading and unloading of inbound and outbound freight
  • Seasonal inventory and item management
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.

Education

Bachelor of Science - Bachelor of Science in Sustainability - Environmen

Purdue University Global
West Lafayette, IN
11-2027

High School Diploma -

Mount Mansfield Union High School
Underhill, VT
05-2018

Skills

  • Acknowledgment of customer needs
  • Communication
  • Team Training
  • Microsoft Office
  • Microsoft Dynamics 365
  • Time Management
  • Production planning
  • Capacity planning

Timeline

Product Operations Lead

Lululemon
11.2024 - Current

Dealer Service Representative

Mammut Sports Group Inc
01.2023 - 11.2024

Warehouse Associate

Mammut Sports Group Inc
02.2020 - 12.2020

Warranty Manager

Mammut Sports Group Inc
01.2020 - 03.2023

Bachelor of Science - Bachelor of Science in Sustainability - Environmen

Purdue University Global

High School Diploma -

Mount Mansfield Union High School

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Shawn Popeleski