Taylor McDaniel
Longview
Summary
Detail-oriented professional with expertise in HIPAA compliance, call management, and customer service. Proven ability to maintain high performance metrics and adapt to diverse roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pre-Sales Transfer Agent
Select Quote
Remote
02.2026 - Current
- Follows HIPAA guidelines making sure every clients personal info and health documents are confidential.
- Informs clients on health benefits through their insurance and makes sure they are saving as much money as possible on their coverage.
- Uses the correct verbiage making sure to use scripts verbatim to comply with QA.
- Takes 200 plus inbound calls a day making sure to transfer them in a timely manner so that they can get further assistance on their health coverage.
- Maintaining strict metrics making sure i am at the performance average required of my team.
Repack Order Selector
Dollar General Warehouse
Longview, TX
02.2024 - 02.2026
- Operated pallet jacks to efficiently transport products throughout warehouse.
- Selected and packaged orders accurately and in a timely manner insuring that my performance average was at least at 100%
- Was moved to first shift for being a top performer maintaining an average off 120% and up.
- Trained all new employees on how to use the equipment in order to do the job correctly.
- Moved up into other departments due to adapting to new skills when needed by upper management.
Bartender and Server
Cherokee Club
Longview, TX
10.2019 - 07.2021
- Crafted and served cocktails and beverages for my own customers as well as other servers for theirs.
- Developed strong friendships with regular customers enhancing customer loyalty.
- Managed a fast paced environment crafting and serving beverages for big events such as weddings and major holidays.
- Kept bar well stocked and presentable to meet customer needs.
- Served food and beverages promptly while focusing my attention to customer needs.
- Maintaining multiple tables at once making sure their orders are put in and prepared accurately for the customer.
- Bussed and reset tables so that customers could be seated in a timely manner.
Flexible Fullfillment
Target
Longview, TX
08.2018 - 09.2019
- Picked, packed, sorted, and prepared in store items to be shipped accurately and efficiently for online orders.
- Assisted with inventory organization as well as documenting orders that are out of stock.
- Demonstrated respect, kindness, and willingness to customers whenever needed.
- Managed time efficiently by personal shopping for pick up drivers within a certain time window so that their orders were ready by the time they arrived.
Head Cashier
Cavender's Boot City
Longview, TX
03.2017 - 07.2018
- Trained and mentored all new cashiers insuring they are provided with the knowledge of all company policies and cash handling procedures to promote efficiency in the job.
- Balanced cash drawers at the end of shifts as well as maintaining accurate financial reporting.
- Processed returns and exchanges while adhering to store policies and satisfying customer needs.
- Served as the primary point of contact for corporate inquiries on store information and coordinating with management as needed.
- Evaluated the presentation of check out lanes and designated employee sales areas and kept team members on top of cleaning tasks when necessary.
- Worked OT shifts during busy holidays/periods and covered call-in employees to maintain business needs.
Education
High School Diploma -
Pine Tree Highschool
Longview, TX05-2017
Skills
- HIPAA compliance
- Prescription data entry
- Customer service
- Attention to detail
- Calm under pressure
- Friendly, positive attitude
- Healthcare collections
- Payment processing
- Microsoft outlook
- Scheduling
- Call management
- Administrative support
- Microsoft PowerPoint
- Staff training
- De-escalation techniques
- Live chat support
- Order fulfillment
- Recordkeeping strengths
- Account updating
- CRM software proficiency
Certification
Fema IS-100, 200, 700, 800
CPR & First Aid certified- (American Red Cross)
HIPAA and Privacy Act
Protected health information (PHI)
Timeline
Pre-Sales Transfer Agent
Select Quote
02.2026 - Current
Repack Order Selector
Dollar General Warehouse
02.2024 - 02.2026
Bartender and Server
Cherokee Club
10.2019 - 07.2021
Flexible Fullfillment
Target
08.2018 - 09.2019
Head Cashier
Cavender's Boot City
03.2017 - 07.2018
High School Diploma -
Pine Tree Highschool